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Reservationist

Walnut Creek Marriott Walnut Creek, CA
  • $0.00 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Meal Plan / Free Food, Employee Discounts
  • Employer Unlikely to Respond

Purpose for the Position:
First point of contact for our guests.  It is always of utmost importance that the reservationist present a friendly and professional manner. The Reservationist is the main point of contact for guest's booking for rooms, dealing with queries, and cross selli g of all available revenue.  


Essential Responsibilities:

  • Follows appropriate reservations protocol(s) when processing all reservation requests, changes, and cancellations received by phone, fax, or mail.   Identify guest reservastion needs and determine appropriate room type.
  • Answers questions about hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Follow sales techniques to maximize revenue.
  • Keeps records of room availability, rates, etc.  Indicate special room reservation types (ie., complimentary rooms, group rooms, employee discounts)
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professiona; maintain confidentiality of property information; protect company assets; protect the privacy and security of guests and co-workers.
  • Develop and maintain positive relationships with others; support team to reach common goals; llisten and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • May perform duties of a general clerical nature within the hotel.
  • May fill-in on front desk.
  • All other duties as assigned by a manager or supervisor.

Skills and Abilities:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.


Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.
Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not necessarily all, areas mentioned in this section will be included in this job.
Reasoning Development: Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
Mathematical Development: Add, subtract, multiply, and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.


Language Development: Reading: Read and understand instructions, safety rules, etc. Writing: Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speaking: Speak with poise, voice control, and confidence, using correct English and well-modulated voice.
Relationships to Data, People and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.


Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing progress of operations and turning devices to regulate reactions of materials.

Attendance:
Regular attendance in conformance with the standards, which may be established by WCG, Inc. from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Capital Group, Inc. rules and regulations will be subject to disciplinary action, up to and including termination of employment.

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