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Services Concierge/Reception at Animal Facility

Pussy & Pooch Pet Lifestyle Center Beverly Hills, CA
  • $0.00 Hourly
  • Part Time / Full Time
  • Health Insurance, Employee Discounts
  • Employer Likely to Respond

We are hiring for: Services Concierge, Part-Time / Full-Time

Pussy & Pooch is a modern dog/cat lifestyle boutique and services company, providing a colorful and interactive atmosphere for pets and their people. We take great pride in our award winning services including Grooming, Daycare, Training. We are looking to add a quality team member that can make an impact to team revenue and overall client experience.


Position Summary:

The Concierge/Reception team is responsible for introducing all of our dog/cat clients and their humans to the comprehensive services available at our new facility. You must be extremely comfortable around dogs of all sizes and breeds. This position requires a good eye and attention to little details. This position also requires a high level of customer service and sales recommendations with clients. If you do not like customer service this position is not for you.


The ideal candidate:

- 2+ years of customer service experience, phone etiquette skills, familiarity with POS systems, and proficient computer skills.

- 1 year of Sales experience

- Preferred experience with Animals, animal facility.

- Must have knowledge of appointment booking software. Spa/salon booking systems a plus!

- Outstanding customer service and communication skills and understands the value in developing strong relationships with customers.

- Desire to develop a strong working knowledge of all services/product features and benefits including food/nutrition, heath/wellness, toys, treats and fashion.

- Proficient sales skills and must be comfortable making sales recommendations to clients.

- Stylish and professional appearance and takes pride in presenting him/herself as a reflection of our boutique brand.

- Flexible with scheduling and willing to work mornings, nights, weekends and holiday time periods.

- Self-starter and quick learner.

- Punctual and reliable with own transportation, preferably lives in the local area.

- Capable of working with demanding and eccentric clients.

- MUST LOVE DOGS AND CATS!


Core Responsibilities:

- Booking appointments for our comprehensive services department.

- Providing education and introducing our clients to the comprehensive wellness services offered at our facility.

- Ensuring that our clients are able to experience the entire Lifestyle Center heavily relies on the efficiency and ability of our Concierge team.

- Maintaining a professional appearance and attitude while under pressure.


Position Conclusion:

- This position will keep you on your toes and will be very rewarding. You will develop relationships with customers and their pets.

- We offer amazing growth potential. This is an opportunity to join a dynamic young company whose mission centers around the love of pets, and to be a real difference maker who grows with the business.

Wage determined by experience/skills and responsibility. Significant employee discounts and other perks also offered.

THE Ultimate pet destination. . . Pussy & Pooch is an award-winning pet lifestyle retailer geared toward modern pets and their owners, with 4 locations - downtown Los Angeles, Belmont Shore, downtown Long Beach and Beverly Hills.

Offering a colorful and interactive social setting for pets and their people, Pussy & Pooch features distinctive, moderately priced high quality products, services, and everyday essentials with a focus on healthy nutrition and green living for pets. The 12,000 sq. ft. Flagship Pet Lifestyle Center in Beverly Hills features our signature one-of-kind Pawbar® in-store pet café and gourmet pet grocery Meat Market, Wellness Spa with a menu of holistic pet healthcare and wellness services; canine Training Lab and Social Club fitness center; Bathhouse full-service pet grooming; Pethouse Boutique filled with a curated selection of pet lifestyle products geared toward the modern dog and cat.

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