Customer Success Agent
- $17.00 Hourly
- Part Time / Full Time
- Ask Us!
- Employer Likely to Respond
About the Position:
We are looking to add a couple talented individuals to HyreCar’s Customer Support team. This is a unique opportunity to gain hands on experience with a rapidly growing startup while doing some good in the world.
We are looking for dedicated employees who thrive in fast-paced work environments and take pride in meeting goals. This is an entry-level position, but it has the opportunity to grow into other roles.
Customer Success agents will be responsible for omni-channel customer assistance, which includes inbound and outbound phone calls, emails, etc.
- You love people
- You are detail oriented
- You are an excellent communicator
- You love solving problems
- You know the difference between sympathy and empathy
- You are comfortable with technology and learning new software platforms
- You can balance multiple communication channels at one time
- You get stuff done quickly, efficiently, and without first being asked
- You do not mind repetitive tasks
- You know when to ask for help
Requirements and Skills:
- 1+ years in customer service or hospitality
- Experience handling large volumes of requests
- Experience working with a team
- Flexibility and adaptability
- A great sense of humor and the ability to smile through difficult situations
- Fluent English, Spanish a plus
- Evening and weekend availability is required
Customer Support operates 7 days a week. Candidates must have a flexible schedule.
This role is part to full-time, operating out of our headquarters in DTLA.
HyreCar is a web-based open platform that integrates the sharing economy with on-demand services. We are pioneering the bridge between car-sharing and ride-sharing and fostering opportunity where it was previously unavailable. We connect rideshare drivers (Lyft/Uber) to cars owners, allowing those who don't have a car or whose car doesn't meet the requirements to get into a car quickly and start working, while car owners can earn money on idle assets. We are growing quickly.