Customer Success Agent

HyreCar Los Angeles, CA
  • $17.00 Hourly
    + Bonuses
  • Part Time / Full Time
  • Ask Us!
  • Employer Likely to Respond

About the Position:

We are looking to add a couple talented individuals to HyreCar’s Customer Support team. This is a unique opportunity to gain hands on experience with a rapidly growing startup while doing some good in the world.

We are looking for dedicated employees who thrive in fast-paced work environments and take pride in meeting goals. This is an entry-level position, but it has the opportunity to grow into other roles.

Customer Success agents will be responsible for omni-channel customer assistance, which includes inbound and outbound phone calls, emails, etc.

About You:

  • You love people
  • You are detail oriented
  • You are an excellent communicator
  • You love solving problems
  • You know the difference between sympathy and empathy
  • You are comfortable with technology and learning new software platforms
  • You can balance multiple communication channels at one time
  • You get stuff done quickly, efficiently, and without first being asked
  • You do not mind repetitive tasks
  • You know when to ask for help

Requirements and Skills:

  • 1+ years in customer service or hospitality
  • Experience handling large volumes of requests
  • Experience working with a team
  • Flexibility and adaptability
  • A great sense of humor and the ability to smile through difficult situations
  • Fluent English, Spanish a plus
  • Evening and weekend availability is required

Other Considerations:

Customer Support operates 7 days a week. Candidates must have a flexible schedule.

This role is part to full-time, operating out of our headquarters in DTLA.

About HyreCar:

HyreCar is a web-based open platform that integrates the sharing economy with on-demand services. We are pioneering the bridge between car-sharing and ride-sharing and fostering opportunity where it was previously unavailable. We connect rideshare drivers (Lyft/Uber) to cars owners, allowing those who don't have a car or whose car doesn't meet the requirements to get into a car quickly and start working, while car owners can earn money on idle assets. We are growing quickly.

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