Front Of House
- $15.00 Hourly
- Full Time
- Health Insurance, Dental Insurance, Employee Discounts
- Employer Very Likely to Respond
Are you outgoing, organized and a great conversationalist?
Victory Performance and Physical Therapy is growing our fun and motivated team, and we want to hear from you!
WHO WE ARE LOOKING FOR:
Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning?
If so, you could be just the person we are looking for to fill the position that we have available in reception/our front desk at our busy and growing physical therapy clinic.
We are a boutique physical therapy and performance studio established in 2015.
We currently employ 3 full time staff and have 4 additional staff members in different roles here in Culver City. The founder of the company – Santo Riva — is a licensed Doctor Of Physical Therapy and former professor in the physical therapy department at USC.
We’ve experienced rapid growth in the last few years to get from zero to where we are today.
Much of that growth has happened because of the incredible team and culture that has been created at Victory Performance And Physical Therapy by the staff. It has allowed us to create a place that staff love to come to work to learn and grow… and a place that our patients look forward to coming back to time and time again.
We are now looking to add additional value to our clients’ experiences by bringing in another person to occupy the most important role on our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our clients that goes way beyond what is offered by 99.9% of health care facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquires into happy customers.
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter our world.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.
Communicate the value of our services (in person and on the phone) and be able to explain how what we do is worth the price we are asking
Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and understand the value of our service
Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
Ensure that people who call requesting appointments are placed on schedule
Ensure people show up excited for their first appointment after scheduling
Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
Ensure that all invoices are paid on time, every time and are sent to the appropriate person (in house or externally)
Organize and plan all schedules – maximizing efficiency and revenue for the clinic
Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
Organization and planning: plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
Demonstrate an ability to quickly and proficiently understand and absorb new information
Attention to detail: does not let important details slip through the cracks
Persistence: demonstrate tenacity and willingness to go the distance to get something done
Proactivity: acts without being told what to do. Brings new ideas to the company
WHAT WE WILL DO FOR YOU:
Provide you with ongoing training and support in the field of customer service and front desk administration
Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
Give you an opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
Competitive salary with chance to earn even more as we grow as a result of your impact
Compensation/Salary: $15/hour + 2 weeks PTO + Health/Dental
Location: Based in Culver City