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Retail Sales Associate - Keyholder
at Pussy & PoochLong Beach, CA
Long Beach, CA
posted 02/13/2018 in
  • Employment Type
    Part Time / Full Time
  • Compensation
    compensation depends on experience + Bonuses, Commission
  • Perks / Benefits
    Health Insurance, Employee Discounts

Keyholder / Sales Associate

Location - Belmont Shore

Position Summary: 
Key holders are responsible for supporting the store manager and assistant manager in achieving financial goals and motivating the sales team. Goals will be achieved through challenging employees, demonstrating exceptional sales, leading by example, promoting a positive work environment and managing the store operational processes to comply with company standards and policies. 

Core Responsibilities:
- Helps foster a professional and welcoming atmosphere with a positive attitude and professional appearance 
- Be committed as a team player, with great contribution and work ethic 
- Has a focus on the company core values and the individual core qualities and to be Committed, Energetic, Competitive, and Assertive
- Maintains a professional appearance, good hygiene and is driven by management, to have a good understanding of required dress code, and handbook
- Employee Development 
- Assist in Sales and Product training


Store Presentation 
- Focus on store operations as driven and defined by the Manager's Action Plan (MAP) to ensure daily standards are met.
Implements the MAP each day, prioritizing tasks, and guiding the pet experts
- Participates in presentation of the store with regards to store tours, promotions, seasonally featured items, literature, and overall appearance
- Cleans and deep cleans the store and stocks as needed and directed

Operations 
- Meet all deadlines; follows up with team to ensure compliance with company policies and procedures. 
- Is responsible for opening and closing the store, including cash handling, store alarm, and store security
- Capable and responsible for receiving product orders, including weekly food deliveries

Sales 
- Sales is the number one priority at a level that goes above and beyond consistently, which has results placing them in the top two for store sales
- Educates clients on pet nutrition, behavior, and wellness lifestyle
- Ensure team demonstrates exceptional selling behaviors. Using our selling guide. 
- Ensure team is knowledgeable of financial goals and results 

Payroll 
- Reduce un-needed hours to protect controllable costs.
- Maintains a minimum 25-32 hours per week

Inventory 
- Protect the business and maintain LP results at company standards.
- Responsible for Pawbar operations, including cleanliness, stock, rotation, and ordering of supplies


The Ideal Candidate: 

- Has 2+ years of retail sales experience, familiarity with POS systems, and proficient computer skills; Merchandising skills a plus 
- Has outstanding customer service and communication skills and understands the value in developing strong relationships with customers 
- Has proven past results that show consistent positive sales 
- Is excited to be a multi-dimensional part of our team, contributing to everything from marketing efforts, to helping with special event planning. 
- Has a desire to develop a strong working knowledge of all product features and benefits including food/nutrition, heath/wellness, toys, treats and fashion 
- Has a flexible schedule and is able to work evenings/weekends
- Has a stylish and professional appearance and takes pride in presenting him/herself as a reflection of our boutique brand 
- MUST LOVE DOGS AND CATS! 

The job requires confidence, self-motivation, attention to detail, and a positive, energetic attitude. In return, you will get a fun, creative work environment, competitive pay depending on experience, employee discount on products, and the pleasure of interacting with happy pets every day! 

Please NO CALLS about this job. If you are interested in applying, please provide a cover letter and resume.

About Pussy & Pooch

THE Ultimate pet destination. . . Pussy & Pooch is an award-winning pet lifestyle retailer geared toward modern pets and their owners, with 4 locations - downtown Los Angeles, Belmont Shore, downtown Long Beach and Beverly Hills.

Offering a colorful and interactive social setting for pets and their people, Pussy & Pooch features distinctive, moderately priced high quality products, services, and everyday essentials with a focus on healthy nutrition and green living for pets. The 12,000 sq. ft. Flagship Pet Lifestyle Center in Beverly Hills features our signature one-of-kind Pawbar® in-store pet café and gourmet pet grocery Meat Market, Wellness Spa with a menu of holistic pet healthcare and wellness services; canine Training Lab and Social Club fitness center; Bathhouse full-service pet grooming; Pethouse Boutique filled with a curated selection of pet lifestyle products geared toward the modern dog and cat.

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Hiring Manager
Rob Gaudio
Director of Retail Operations