Guest Request
at Calamigos Guest Ranch
Malibu, CA
Malibu, CA
posted 01/03/2018 in
  • Employment Type
    Full Time
  • Compensation
    $12.00 Hourly + Tips
  • Perks / Benefits
    Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts

The Guest Request responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions and delivering service items to guest rooms upon requests from the front desk. Must be Bilingual (Spanish/English) 

Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and demonstrate exceptional hospitality skills.


Essential Requirements:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance; scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming (per brand standards).
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift.
  • Practice safe work habits to ensure safety to guests, fellow employees and self..
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment checklist and submit to supervisor at the end of the day.
  • Be familiar with hotel policies and house rules.
  • Put all equipment away properly after usage according to hotel standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Deliver any clean linen
  • Complete special projects as assigned by Housekeeping Manager.
  • Pick up any Room Attendant's dirty linen or trash as needed constantly throughout shift.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
  • Vacuum all common areas.
  • Maintain cleanliness and organization of linen rooms.
  • Use daily checklist complete projects listed below as assigned.
  • Glass tables
  • Furniture
  • Other projects as assigned by management
  • Remove all objects (example: room service trays, trash, etc.) from walkways to the Laundry area or Housekeeping Office as needed.

Secondary Requirements:

  • Clean and dust floors daily according to hotel standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
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Family owned, non-corporate, environment with a great sense of community.  Candidate must not only possess the skills required, but also must fit into our casual, yet busy & hard-working culture.

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Hiring Manager
Calamigos Guest Ranch & Beach club