Web Chat Customer Service Agent

BK Events ATL Atlanta, GA
  • $19.00 Hourly
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employer Unlikely to Respond

Our company is looking for a Web Chat Customer Service Agent. To be successful in this role, you should be an enthusiastic, a great communicator, and positively service driven. The principal objective of this office-based role is to supervise our online inquires and be the natural voice of the company. 

This role entails:

  • Ensure all customer questions are answered and taken care of timely and professionally
  • Respond to incoming emails and live customer web chats from the website, in line with training and service guidelines.
  • Display a complete understanding of all our products and services to upsell where necessary confidently
  • Create bookings from inquiries
  • Give exceptional customer service on every web chat to deliver an above-average service experience

Essential Skills:

  • Great written communication skills
  • Creative approach to challenges
  • Work well under pressure while maintaining excellent standards
  • IT literate with prior experience of MS Office
  • Solid organizational skills - can you multi-task?
  • Professional and strong negotiation skills
  • Previous experience in a customer service or sales role
  • Experience working on live web chat would be desirable
  • Demonstrated record exceeding given targets
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