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Service Lead

Eataly Los Angeles Los Angeles, CA
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts, Meal Plan / Free Food, Ask Us!
  • Employer Very Unlikely to Respond

QUICK SERVICE RESTAURANTS (QSR) SERVICE LEAD

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

JOB OVERVIEW

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Service Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

  • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

  • Trains, motivates, mentors and organizes team members

  • Ensures that stations are set up and displays are replenished neatly including separation of allergens (nuts, wheat, etc.)

  • Purchases supplies, beverages and equipment per the direction of the QSR General Manager and Assistant General Mangers

  • Monitors inventory, checks orders and distributes supplies as needed throughout the department

  • Manages transactions and ensures accurate accounting

  • Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills

  • Records shift notes and assists with administrative duties such as scheduling, prep lists when needed

  • Ensures department complies with all quality, health, safety and sanitation standards

  • Documents, investigates and resolves guest incidents

  • Performs other duties as required or assigned

QUALIFICATIONS

  • Outstanding communication, guest service and problem-solving skills

  • 2+ years of lead or supervisory experience in food service

  • Math skills and ability to handle money accurately

  • Excellent knowledge of steps of service

  • Knowledge of coffee and coffee production

  • Knowledge of Italian cuisine and beverage preferred

  • High school graduate or equivalent; post-secondary degree preferred

JOB REQUIREMENTS

  • Availability to work onsite with a flexible schedule including early mornings, evenings and weekends

  • Ability to lift up to 50 pounds

  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and Point of Sale

BENEFITS AND PERKS

  • Health Coverage – Medical, Dental, Vision Insurance and Paid Parental Leave

  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

  • Free staff lunch daily and discounts at Eataly

  • Fun staff classes on products and Italian cuisine

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