Service Lead

Eataly Los Angeles Los Angeles, CA
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts, Meal Plan / Free Food, Ask Us!
  • Employer Very Unlikely to Respond


Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.


Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Service Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

  • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

  • Trains, motivates, mentors and organizes team members

  • Ensures that stations are set up and displays are replenished neatly including separation of allergens (nuts, wheat, etc.)

  • Purchases supplies, beverages and equipment per the direction of the QSR General Manager and Assistant General Mangers

  • Monitors inventory, checks orders and distributes supplies as needed throughout the department

  • Manages transactions and ensures accurate accounting

  • Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills

  • Records shift notes and assists with administrative duties such as scheduling, prep lists when needed

  • Ensures department complies with all quality, health, safety and sanitation standards

  • Documents, investigates and resolves guest incidents

  • Performs other duties as required or assigned


  • Outstanding communication, guest service and problem-solving skills

  • 2+ years of lead or supervisory experience in food service

  • Math skills and ability to handle money accurately

  • Excellent knowledge of steps of service

  • Knowledge of coffee and coffee production

  • Knowledge of Italian cuisine and beverage preferred

  • High school graduate or equivalent; post-secondary degree preferred


  • Availability to work onsite with a flexible schedule including early mornings, evenings and weekends

  • Ability to lift up to 50 pounds

  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and Point of Sale


  • Health Coverage – Medical, Dental, Vision Insurance and Paid Parental Leave

  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

  • Free staff lunch daily and discounts at Eataly

  • Fun staff classes on products and Italian cuisine

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