Customer Service Advocate + Shipping (part-time)

XDR Radiology Los Angeles, CA
  • $15.00 - $17.00 Hourly
  • Part Time
  • 401K / Retirement, Meal Plan / Free Food, Ask Us!
  • Employer Very Likely to Respond

We’re looking for a *part-time* Customer Support Advocate who has experience with small, tight-knit teams and loves working directly with clients. The first half of the shift (6:30am - 9:30am) will be focused on providing top-notch customer service, while the second half (9:30am - noon) will primarily be providing shipping support, unless customer service needs are high.

This recent real testimonial is the kind we like to see about our Customer Support Advocates:


“[Customer Support] received a call from Dr. D today who wanted to express his gratitude for J…  He says that it’s not just the fact that J solved the problem, but he could tell J wanted to help.  He said J took the initiative to follow up and he didn’t even have to think about it, which was a big weight off his shoulders, as he has other things to worry about.”


Customer Care and Support Duties include: 

  • Manage incoming calls, emails, and web requests with accuracy and friendliness 
  • Make outbound follow-up calls per customer requests and business requirements
  • Manage all assigned tasks (email, fax, and complaint follow-ups) promptly and efficiently
  • Proactively identify customer needs 
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate and complete information by using the right tools
  • Meet both individual and customer support team metrics for call handling and task management
  • Appropriately escalate issues as needed
  • Prepare shipments, including pull and pack product, generate labels, and properly document transactions
  • Cross-train in other processes as needed 

Key Attributes:

  • Ability to deliver world-class customer service 
  • Friendly!
  • Adheres to procedures, but questions them when appropriate
  • Seeks improvement in existing practices and procedures
  • Ability to show empathy and remain professional at all times
  • Excellent communication and active listening skills
  • Ability to “talk and doc” (document the call while having a conversation)
  • Proficient in multi-tasking while retaining accuracy
  • Solid time management skills with an eye on both customer satisfaction and shipping deadlines


  • Minimum 3 years in a non-retail/B2B customer service role with multi-tasking responsibilities
  • On-site presence at Los Angeles main office from 6:30am - noon, M-F
  • Familiarity using CRM systems and practices 
  • Familiarity with queue-based phone systems
  • Competence with MS Office Suite
  • Must be able to lift up to 10 lbs
  • Demonstrated employment stability

Preferred Qualifications:

  • 1+ years of experience with Fedex Shipping Manager


  • Part-time staff position
  • $15-17/hour, DOE
  • PTO plus paid holidays
  • 401(k) with profit sharing contributions
  • Free snacks, catered payday lunches, excellent area restaurants
  • Company-provided parking


If you respond to this posting, please include a cover letter as well as a short description about the trickiest customer service issue you experienced and what you did about it. 


XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.


Keywords: Customer Service Rep Representative

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