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Bilingual Reservation Agent - Hotel

Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, FL
  • Depends on experience
  • Full Time
  • Health Insurance, Employee Discounts, Meal Plan / Free Food, Dental Insurance, Vision Insurance, Ask Us!
  • Employer Fairly Likely to Respond

Reservation Agent– Benefits, hotel discounts, free work meals and more!

Who are we?

The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including: 

  • Insurance (Health, Dental, Vision, and Supplemental Plans)
  • Free Parking
  • Shift Meals
  • Vacation Days
  • Holiday Pay
  • Employee Incentives
  • Employee Motivation Programs
  • Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position: We’re looking for Reservation Agents with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

The Reservation Agent is responsible for providing a professional, yet personal and efficient reservation experience for each guest. Process all advance deposits, cancellation penalties according to The company standards, in addition, he / she is expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.

  • Exemplifies commitment company mission of guest satisfaction
  • Consistently offer professional, friendly and warm hospitality to all guests and employees.
  • Manage all reservations in a timely and accurate manner.
  • Answer all telephone calls promptly and efficiently; takes reservations; responds to guests’ requests; up sells when appropriate
  • Superior phone etiquette, record keeping and follow-up skills.
  • Maintain database of guest preferences, habits and special occasions.
  • Liaison with key departments to ensure optimal performance.
  • Complete projects in a timely manner as required by Director of Revenue & Reservations, Sales and Executive Team Members.
  • Develop strong team spirit amongst co-workers and related departments.
  • Be able to endure excessive typing.
  • Be able to participate proficiently in functions outside one’s department when called upon.
  • Maintain detailed knowledge of all aspects of the hotel, including rooms and hotel amenities
  • Maintain knowledge of all Miami Beach events, especially as they would pertain to hotel guests
  • Assists in analyzing consumer purchasing patterns including conversion rates, origination of inquiries, and purpose of hotel visit

Experience, Skills and Knowledge

  • Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position
  • Must possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment and prioritize job duties.
  • Detailed oriented and analytical mindset an asset.
  • Strong knowledge of hospitality standards
  • Good computer skills in PMS, email, web browsing and scheduling software
  • Good typing skills (45 wpm or better)
  • Ability to focus on details
  • Ability to work a flexible schedule including holidays and weekends
  • Past hospitality Reservations, Front Office or Sales experience is an asset.
  • Must have the ability to communicate in English and Spanish.
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