Dismiss

Hotel Guest Service Agent

Embassy Suites Arcadia Arcadia, CA
  • $14.00 - $14.25 Hourly
  • Full Time
  • Employee Discounts, Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
  • Employer Likely to Respond

Why work for us?

Embassy Suites Arcadia is a 191-room hotel with Food and Beverage operations. Our renovations are complete! Come experience our new suites and adjacent areas for a refreshed new look! From our guest suites, atrium, lobby to our exquisite Meeting and Banquet space. Designed with you in mind, our vibrant transformation features contemporary furnishings and more room to relax! Embassy Suites already leads the way of all-suites full service hotels with its three pillars: two-room suites, complimentary cooked-to-order breakfast, and complimentary evening reception! Come work for the leading brand today!

WCG offers many benefits including**:

  • Paid Time Off
  • Paid Time Off Sellback (Yes! You can sell us your unused PTO)
  • Sick Time
  • Employee Assistance Program 
  • Hotel Discounts (Hilton Team Member Travel Program)
  • LifeMart Discounts.

Passionate about hospitality? Customer-service oriented? Want a career and not just a job? We want to hear from you and meet you right away!

Of course, as in any other career there are requirements (these are not the only requirements or a detailed job description):
- Availability (open to mornings, evenings, nights, holidays, and weekends)
- Customer-Service driven.....again Customer-Service driven (this is      VERY important)
- Outside-the-box thinker
- Team player
- Proven record of excellent attendance
- Proven record of steady job history 
- Open to training and development
- Cashier/money-handling experience, if applicable
- Able and willing to stand for long periods of time if needed
- Experience in a 3-4 star hotel desired

The Position

Purpose for the Position:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

Essential Responsibilities:

  1. Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  2. Date-stamps, sorts, and racks incoming mail and messages.
  3. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  4. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  5. Keeps records of room availability and guests’ accounts.
  6. Computes bill, collects payment and makes change for guests.
  7. May make, confirm, and cancel reservations for guests.
  8. May post charges such as room, food, liquor, or telephone by hand or machine.
  9. May make restaurant, transportation, or entertainment reservations for guests.
  10. May deposit guests’ valuables in hotel safe or safe-deposit box.
  11. May order complimentary flowers or champagne for special guests.
  12. May rent dock space at marina-hotel.
  13. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Please apply through our formal requisition. Click HERE to go to the link where you can fill out our application online.

Thank you for your interest in working for  Windsor Capital Group, Inc. (WCG).  Our culture fosters a creative, entrepreneurial and energetic work environment where our team members come to work and have fun. We value passionate people who love to be challenged and desire to contribute to the overall success of the organization. 

Applicant instructions: If you need assistance and/or reasonable accommodations in completing an application form or during any phase of the interview process, please alert the hiring manager and/or the Human Resources department and every effort will be made to accommodate your needs in a reasonable way and time.

EEOC Disclaimer:  WCG Hotels is an Equal Opportunity Employer.

E-Verify Disclaimer: WCG Hotels participates in the E-Verify program.

We would like to inform you that due to the volume of applicants we will only contact the candidates that are qualified for the position(s) applied.

Internal candidates interested in applying for an internal opening, please see Human Resources for a job transfer application. All job transfers must be approved by direct department Manager and General Manager. Other restrictions apply.

*Positions are not guaranteed to remain open for any certain period of time. Status of full/part time or on-call may change without notice.

**Benefits are subject to eligibility and can stop/change at any time with or without notice

Please apply through our formal requisition. Click HERE to go to the link where you can fill out our application online.

More positions available