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L1 Helpdesk Support Technician - Full Time

Focus POS Irvine, CA
  • $35.4K - $41K Annual Salary
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance
  • Employer Fairly Likely to Respond

We are Focus POS California, a tech driven Point of Sale & Hospitality Technology Solution Provider. Our busy team needs your help as a Level 1 Help Desk Team Member to support end users remotely. Our clients include single to multi-unit restaurants, bars, night clubs, coffee and specialty shops across the United States.

A Support Team Member should be a problem solver who can work independently or with a team to answer client questions or troubleshoot software/hardware issues in a mission critical business operation. Previous hospitality or point of sale experience is a plus but not required for this position. Please include any foodservice experience in your resume/application.

We work with hospitality point of sale software, point of sale hardware, tablets, SMB/enterprise networking, wireless infrastructure, 3rd party integrations (online ordering, web based reporting, etc.) and kitchen video systems.
 

Responsibilities include:
 

  • Answer incoming level 1 help desk calls, e-mail and chat.
  • Troubleshoot client issues until fully resolved.
  • Remotely access client systems for training walkthroughs or issue resolution.
  • Research and document technology and business solutions.
  • On-site visits for hardware troubleshooting, replacement or installation.
  • Document all tasks and client interactions in Salesforce.
  • Participate in rotating scheduled on-call shifts.

Requirements:
 

  • High School Diploma/GED.
  • Excellent verbal and written communication skills.
  • Reliable transportation.
  • Time management skills.
  • Proficient with Microsoft Office/Google Docs.

What we provide:
 

  • Training ground for a niche technology market.
  • Personalized on-boarding and training.
  • Specialization certifications.
  • Opportunities for advancement to L2 or Project Management. 
  • Benefits after 90 days.

Focus POS California is a group of customer centric individuals striving to help business owners and operators manage their restaurant, bar, concert venue, or coffee shop through the use of point of sale and various integrations. 

Our team is based out of Irvine, CA providing technical and sales support to clients all over the USA.

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