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Catering Internal Call Center Agent

Newk's Jackson, MS
  • Depends on experience
  • Part Time / Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts
  • Employer Very Likely to Respond

Internal Call Center agents

We are building a call center that will have dedicated agents, to better support our catering guests

Responsibilities

Living the Newk’s culture from clock in to clock out!

--Answering the phone asap, and with a smile

--Provide outstanding guest service – LISTEN to the guest!

--Work with the Monkey Media system

--Checking voicemails when calls not answered

--Communicating with locations – ex: client needs, last minute orders/requests, high order volume times etc

--Understand security systems set in place for our guests – credit info etc.

--Enter in ezCater orders for all markets

--Email sleepy clients via email

--Place return calls -- at CSM discretion

--Follow and understand the P.A.R.T.N.E.R.S in our culture card, to resolve issues.

Schedule

--Monday – Friday ONLY

--7:00 am to 7:00 pm

--Shifts: 3 shifts every day. Opener, Mid, Closer.

--Aproximately 25-35 hours weekly

Benefits

--Full time/Part time position

--Weekends Off

--Off major holidays

--401k/Insurance

Training/Supervision

--Training in Monkey Media/Guest phone service/Menu & Newk’s standards provided

--Training schedule when hired:

   1 week working in restaurant & 1 week learning Call Center duties

--Agents will report to Catering Sales Managers for each market each day with feedback, concerns, issues etc.

Our commitment to quality ingredients and customer service begins with every team member. If you’re looking for an exciting career in a passionate environment, you’ve come to the right place.  Our success relies on happy guests. Exceptional customer service has been our foundation since day one, and it only grows in importance as Newk’s grows in size.

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