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Technical Support Representative: $500 Hiring Bonus

EMS Inc. Omaha, NE
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employer Very Unlikely to Respond

Technical Support Representative: $500 Hiring Bonus

EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

The Position:

Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

You will need:

·         Above average customer service skills

·         Strong written and verbal communication skills when interacting with customers and co-workers

·         Friendly and energetic attitude

·         Computer knowledge and internet skills

·         Ability to navigate between multiple computer screens/tabs

·         Quick learner who enjoys using trouble-shooting and problem solving skills

·         Ability to work both as an individual and as a team member

Requirements:

·         High School Diploma or equivalent

·         Must be familiar with phone Apps, Internet, Email, and Microsoft Office

·         Preferred Associates Degree in technical and/or related field

·         Experience with Internet, networking, WAN, LAN, technology, computers

·         Previous technical help desk or call center experience a plus

·         Previous call center experience preferred

·         Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers:

·         $500 hiring bonus

·         Paid on-the-job training

·         Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire

·         Casual dress attire

·         Individual work spaces

·         Complimentary breakfast on Fridays

·         Free parking

·         North-West Omaha location

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