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MOD/Night Manager-Benefits, hotel discounts and more!

Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, FL
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Ask Us!, Meal Plan / Free Food, Employee Discounts
  • Employer Unlikely to Respond

Who are we?

The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including:

  • Insurance (Health, Dental, Vision, and Supplemental Plans)
  • Free Parking
  • Shift Meals
  • Vacation Days
  • Holiday Pay
  • Employee Incentives
  • Employee Motivation Programs
  • Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position: We’re looking for a Night Manager with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

Duties and Responsibilities:

Must have the ability to work a flexible schedule however the position is primarily for the 2nd shift from 3:30pm - 12am. Must have the ability to report to work on time and on a regular basis.

  • Ensuring the highest levels of guest satisfaction in compliance with company standards.
  • Serves as a Manager on Duty on any given shifts
  • To be a hand on Supervisor and be present at all times in the area of responsibility of Front Desk Department, especially during busy periods.
  • Follow up with guest regarding satisfaction with guest-related issues.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Balance and drop receipts according to accounting specifications.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests' service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
  • To ensure that all room rate, guest data is posted into the hotel property management system accurately.
  • To ensure that all room discrepancy are checked and followed-up.
  • To identify and correct any errors (i.e. bucket check and over credit report).
  • To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
  • To maintain the Daily Pass-ons and MOD report.
  • Perform other reasonable job duties as requested by Department Head
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