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Customer Experience Specialist

HireArt New York, NY
  • $20.00 Hourly
  • Temporary / Seasonal
  • Health Insurance, Employee Discounts

HireArt is looking to hire a Customer Experience Specialist to work on-site at our client's Dumbo office on a contract basis. In this role, you’ll help fuel company growth and ensure customers have an outstanding experience. 

Responsibilities: 

  • Help schools and districts use the company's platform. 
  • Respond quickly and effectively to customer support tickets via email, phone, and other customer experience technologies. 
  • Resolve customer issues promptly, professionally, and compassionately. 
  • Escalate issues when appropriate and monitor resolution. 
  • Log and maintain information across systems.
  • Utilize, maintain and manage internal case management software.
  • Maintain and contribute to FAQ’s and other support documentation. 
  • Serve effectively as customer-facing point of contact to ensure that the customer experience is of the highest possible quality. 

Requirements:

  • Experience in customer support or account management 
  • Experience using customer support software and a CRM -- preferably Zendesk and Salesforce 
  • Great instincts for what to try in order to resolve technical issues 
  • Strong organizational and interpersonal skills
  • Excellent written and verbal communication
  • Strong technical skills and an impeccable attention to detail 
  • A solid conceptual understanding of how a web application works
  • The ability to communicate effectively between sales, customer success, customer experience and IT
  • Great empathy for the challenges K-12 teachers face in their daily work
  • A love of solving problems, learning new things and making customers happy

Commitment: This is a full time role, working 40 hours a week. The contract will last 4 months. 

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