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Chief Operating Officer
at Kessler Collection Corporate
Orlando, FL
Orlando, FL
posted 01/03/2018 in
  • Employment Type
    Full Time
  • Compensation
    compensation depends on experience + Bonuses
  • Perks / Benefits
    Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts

Objective / Purpose: 

This purpose of this position is to provide inspiring and strategic leadership while directing the activities of the hotel operations in support of the mission, core values, standards and goals established by the company.

Areas of Responsibility:

Primary areas of responsibility include, but are not limited to the following:

  1. Ensure profitable operation of all hotels, food & beverage outlets, and art galleries in conjunction with established metrics and goals.
  2. Optimize business performance of each area of responsibility (topline and bottom line).
  3. Liaison for outside owners and investors (in conjunction with CFO) relative to day to day operations of managed hotels.
  4. Ensure integrity of company (and relevant third party) brand standards and business objectives consistent with operating contracts, policies and practices.
  5. Ensure that all operations activities are carried out in compliance with local, state, and federal regulations and laws governing relevant business operations.


    Knowledge / Skills / Abilities (KSA’s):
    To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. 
  6. Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  7. Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  8. Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
  9. Leads with courage - Provides a culture of accountability.
  10. Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
  11. Advanced level of written, verbal, and interpersonal communication skills.
  12. Ability to read, analyze, interpret and execute complex documents.
  13. Exceptional ability to analyze performance, establish and execute short and long-term goals.
  14. Ability to respond effectively and confidentially to the most sensitive inquiries or complaints.
  15. Ability to identify problems, collect data, establish facts, and draw valid recommendations, conclusions and solutions.


    Key Partnerships:
    To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.
  16. President & COO, Kessler Collection Design & Development
  17. President, Kessler Collection Management
  18. Chief Administrative Officer
  19. Chief Financial Officer
  20. Sr. Vice President of Human Resources
  21. Chief Revenue, Sales & Marketing Officer

Supervisory Responsibilities:

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

  1. All Hotel General Managers
  2. Corporate Team:
  3. Vice President of Food & Beverage Operations
  4. Corporate Director of Engineering


    Minimum Qualifications:
    Education, Certifications, Work Experience:
  5. Bachelor's degree – required
  6. Master’s degree – preferred
  7. Minimum of 7+ years of relevant work experience in similar title and/or scope of responsibility - required
  8. Experience in hospitality industry – required
  9. Experience in luxury brand – preferred
  10. Experience in similar size organization – preferred
  11. Experience in a fast paced /high change / growing company – preferred
  12. Extensive experience in Food & Beverage in similar level of quality and markets - preferred
  13. Possess and maintain a valid driver’s license - required


    Work Environment/Conditions:
    The work environment/conditions described herein are representative of those that an incumbent may experience.
  14. Candidate must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  15. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  16. This position frequently interacts in person, email, phone, cell phone and Skype with owners, corporate executives, property level leadership and external vendors.
  17. This position maintains direct contact with external vendors on behalf of the company, and although the majority of time will be spent in Class A office space, you will be required to host meetings and/or attend industry related events outside of the confines of our hotels.
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Capturing the classical and unconventional spirit of Bohemian cultures, The Kessler Collection's portfolio of passionately created and artistically inspired boutique hotels boast chic design, luxurious accommodations, enriching ambiance and intuitive service. Whether visiting properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel's exquisite art, music and cultural influences are deliberately approachable. Designed to inspire mystique and unforgettable experiences, Kessler guests are bathed in re-defined Bohemian luxury, from an 1888 historic hotel, a cutting edge downtown icon and Bavarian-inspired Castle, to an earthy Native American retreat, high design southern mansion and elite ski lodge. The Kessler Collection was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold original hotel carefully created with style and the individualist traveler in mind.

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Hiring Manager
Sasha Adamson
Corporate Recruiter