Responsible for providing food and beverage STAR Service to Members/Guests ensuring satisfaction, Member retention, and coordinating with the other Club departments. Consistently display the 3 Steps of Service at all opportunities to provide service. Maintain ClubCorp service standards as outlined in the Hospitality First training program at high standards. Complete and comprehensive knowledge of the menu is mandatory, including daily features and specials that may not be available directly on the menu. Accurately execute Member/guest orders and requests in a timely fashion. Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club. As you should know, we are NOT a tip house.
It is the premier private business club of Los Angeles, City Club LA embraces and reflects the diversity and spirit of the city. From atop the City National Plaza, the views provide breathtaking contrast between the dynamic cityscape and soothing Pacific. Contemporary décor, accentuated by the works of California artists, provides an inspiring environment with business-ready rooms to accommodate professional meetings, and an elegance ideal for cherished social events, such as weddings and other personal celebrations. Dining combines gourmet fare with personalized, business-friendly service. And family-centered evenings and holidays provide relaxed family time and casual social opportunities. Since 1989, City Club Los Angeles has crafted consummate private club traditions in the heart of downtown. Built upon ClubCorp’s signature home-away-from home philosophy, the club takes the principle a step further, making it your office away from the office as well. In short, this is where LA's diverse business, civic, social and philanthropic leaders come to connect, work, host and play.