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Hostess

PF Chang's Los Angeles, CA
  • $14.35 Hourly
  • Full Time
  • Employer Very Likely to Respond

Description

Position Description Summary:

The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers.  The Host/Hostess is also responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Duties and Responsibilities:

  • Exceed First Class Service standards and behavior with every guest, business partner and peers.
  • Greets every guest with a friendly smile and positive attitude.
  • Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards.
  • Responds appropriately to guest concerns.
  • Bussing tables, taking carryout orders and restocking the display case.
  • Maintain and use seating chart for rotation of stations 
  • Records guests seating times in a consistent manner providing the highest quality of service.
  • Seats guests and presents the menu 
  • Communicates with the wait staff and other restaurant personnel to ensure a guests' positive experience.
  • Performs the tasks of the cashier and/or bus person as required including cashing out guests.
  • Answer phones and guest’s questions.
  • Maintain clean organized work environment that is free of safety hazards; May include sweeping and mopping.
  • Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
  • Other duties as assigned.

Position Qualifications:

  • High School diploma or GED
  • Ability to organize and manage multiple priorities
  • Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
  • Possess basic math skills and have the ability to handle money and a point of sale system
  • Ability to work independently as well as with other team members
  • Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guest
  • Ability to work various shifts in a 7/365 team-oriented environment
  • Excellent customer service skills and an ability to communicate effectively
  • Self-starter able to prioritize and handle various tasks simultaneously
  • Ability to adapt to changing priorities and unexpected situations
  • Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances.
  • Standing for long periods of time and the ability to work in environment with varying temperatures.
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