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Server Assistant

Queen Kapiolani-Hawaii Honolulu, HI
  • compensation depends on experience
    + Tips
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts, 401K / Retirement
  • Employer Likely to Respond

ABOUT PLAN DO SEE
Plan Do See is a global hospitality company founded on the Japanese principal of Omotenashi – selfless service
with a spirit of warmth and respect. Plan Do See was established in 1993 and has developed and operates 25
properties worldwide. Headquartered in Tokyo, Plan Do See America Inc. is leading the effort to bring the pride
of Omotenashi to the United States.
To find out more about Plan Do See please visit:  http://plandosee-global.com .

DECK. is the heart of Queen Kapi‘olani Hotels culinary offerings. It’s an Island destination unto itself at the crossroads of contemporary service, flavors and a legacy of happy island legend. Destines to be the new “spot” to see and be seen, DECK. Presents Hawaiian food in a shareable style, featuring a variety of grilled meat and seafood dishes accompanied by a beverage program composed of an energetic mix of craft cocktails inspired by the classics but with a DECK. twist. DECK. also offers up tremendous views perfect for private dining and events. Anything from weddings, birthday parties, rehearsal dinners or office luncheons, DECK. has you covered with modern ballroom or outdoor seating.

KNOTS is the perfect place to meet before a day’s adventure to get fueled up on locally sourced coffee and tea. The fun fusion of local coffee, fresh juices, handmade sweet and savory treats, and a laid back atmosphere will have you yearning for more. Located steps off Kap‘iolani Park, Knots is the perfect place to hang out when the beach gets boring. Knots is the perfect place to meet and mingle with friends, pick up food a picnic in the park or refresh yourself after a long day at work.

POSITION SUMMARY:
The server assistant is responsible to ensure that empty tables are ready to receive new guests. When guests
depart, bussers remove dirty dishes, sanitize the table, clean the seats and if necessary, sweep or vacuum the
surrounding floor.

ESSENTIAL JOB FUNCTIONS:
 Promptly greet guests as they are seated.
 Serves as an assistant to servers
 Responds appropriately to guest requests, communicate guest requests to server as needed
 Clears away dirty dishes, sanitize/set tables, clean seats/tables and if necessary, sweep or vacuum the
surrounding floor in a professional and effective manner.
 Help servers bring food out to a table, restock utensils, napkins and other dining room needs
 Grooming of the entire restaurant and its perimeter
 Serve guests, bread, water and butter, and provide refills as needed.
 Remove used tableware between courses and provide tableware for next course
 Communicate with server and hostess to assure efficient seating, table utilization and customer service.
 Stock all service areas and maintaining adequate supplies during meal period.
 Ensure that each and every guest is treated in a friendly, professional, and timely manner.
 Thank guests as they are leaving.
 Maintain personal health and sanitation standards based on health regulations.
 Maintain regular and consistent attendance and punctuality, with or without reasonable
accommodation.
 To follow all company/bar safety rules, policies, and procedures.

 Strict adherence to health department and food handling guidelines
 To immediately report all suspicious occurrence and hazardous conditions
 Present a professional appearance and in uniform at all times
 Maintain regular and consistent attendance and punctuality, with or without reasonable
accommodation
 Other duties as assigned
 Job description may be changed at any time
REQUIRED LICENSE/QUALIFICATIONS:
 Minimum 2 years experience as server in a fine dining establishment
 4 or 5 star dining background, knowledge and ability to implement such service standards
 High School diploma
 Must be able to work nights, weekends and some holidays
 Must be able to speak, read and understand English
 Basic math skills, ability to add, subtract, multiply, and divide
SKILLS/APTITUDES:
 Excellent communication skills (verbally interacts with management, kitchen staff, and team members)
 Ability to work in a team environment
 Ability to accept constructive criticism and work calmly and effectively under pressure
 Guest service oriented and possesses commitment to quality service
 Have problem solving abilities, be self-motivated, multi-tasker and organized
PHYSICAL REQUIREMENTS:
 Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus
 Constant walking with some standing
 Be able to work in a standing position for extended periods of time (up to 8 hours)
 Be able to reach, bend, stoop and frequently lift up to 35 pounds.
 Regularly required to use hands and frequent washing of hands.
 WORK ENVIRONMENT:
 Generally, in an indoor setting; at times in an outdoor patio setting with shade covers and heaters when
needed
 Will be utilizing POS system regularly
 Varying schedule to include evenings, holidays and extended hours as business dictates.

 The work environment is usually moderate to loud.
 Work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

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