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Bilingual in Mandarin Customer Service Rep

Scantibodies Laboratory Santee, CA
  • $14.00 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
  • Employer Very Unlikely to Respond

Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.

Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.

Be familiar with the top 10-20 products and top 30-50 customers of SLI.

Be familiar with the product lines of the various production departments within SLI  (i.e., who makes which products for order processing and technical support questions.)               

Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.

Train on and remain current on SOP’s for Front Office/Customer Service. 

Participate in weekly (or as scheduled) Customer Service Meetings.

Offer assistance and support to front office tasks as may be appropriate and requested from time to time (i.e., answer incoming phone calls, assist with mass mailings, etc.).         

Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.

Insure that both the incoming fax folder and CS Inbox have been reviewed each day and that any incoming inquires have been distributed for reply.

Support the responsibilities of the Customer Service Manager as needed in his/her absence.

Availability to meet with visiting customers may be required.

Occasional travel for trades shows or customer visits may be required.

Such other related duties as may be required.

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