Convenience Store General Manager

C-Store Memphis, TN
  • Depends on experience
  • Full Time
  • Employer Fairly Likely to Respond

The General Manager is responsible for the day to day store operations, including scheduling, training and supervising employees and hourly/assistant manager of a busy convenient store.  

The General Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels and cash and inventory shortages.

Job Responsibilities:  

  • Assist in the recruiting of, recommend for hire and train, positive individuals to become members of our team
  • Ensuring excellent customer service
  • Motivate, encourage and challenge store cashiers
  • Promote and resolve customer complaints, in a timely and professional manner
  • Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized and well kept
  • Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner
  • Maintain quality brand image standards and pass evaluations 
  • Supervise and discipline all store employees (and assistant/hourly manager) according to company procedures and policy
  • Monitor daily retail gasoline competitors and sending the prices to the Director and/or office in a timely manner as established by management
  • Complete daily paperwork and computer entry in a timely manner as established by management
  • Monitor cash over/short, inventory shrinkage and drive offs daily
  • Conduct store meetings as needed with employees. (A minimum if one each quarter)
  • Have the physical ability to perform all duties of a store cashier regularly
  • Understand all information in the daily reporting of store operations
  • Follow and enforce all Company policies and established procedures in the store operations
  • Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time
  • Communicate and preform all price change request, mark downs/mark up as requested by Operations Director
  • Communicate any problems with merchandise pricing with the Price Book Administrator
  • Implement and enforce all merchandising and vendor policies and procedures
  • Enforce all Safety and Security issues and report all unsafe conditions
  • Conduct regular safety and security meeting and document with employee attending signatures
  • Report and process all employee and/or customer incidents or accidents following company procedure


  • Leadership skills and experience in a retail environment
  • Must have a passion for customer service while utilizing exceptional people skills 
  • A desire to excel in everything you do
  • Previous experience in leading teams and C-Store experience preferred
  • Basic knowledge of financial management and computer skills
  • Ability to multi-task, run a cash register, process transactions, and run store equipment
  • Must be able to obtain Beer Permit Licenses
  • Uphold company standards in personal appearance, work ethic, store cleanliness and customer service
  • Ability to lift and carry 25 lbs
  • Ability to lift items, bend and work on your feet during your work shifts
  • Flexibility to work 45 – 50 hours per week, rotating shifts, including weekends and holidays and at other locations as needed
  • Hours may vary if manager must fill in for his/her employees or if emergencies arise
  • Have a can- do and team building attitude! 

Cambridge Franchise Holdings is an Equal Opportunity employer.

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