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Room Attendant/Housekeeping

Embassy Suites by Hilton Los Angeles Glendale Glendale, CA
  • $11.50 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts, Meal Plan / Free Food
  • Employer Unlikely to Respond

This is an entry level position. WE WILL TRAIN THE RIGHT PEOPLE. Must be willing to work, learn, and have a flexible schedule.

Benefits include shared health insurance cost, meals provided during shift, discounted rates at Hilton Hotels, and Paid Time Off.

Must have a flexible schedule as the hotel runs 24 hours a day, 7 days a week!

POSITION:Room Attendant/Housekeeper

OBJECTIVE:To maximize guest satisfaction by providing neat and clean guest rooms in accordance with Embassy Suites Glendale Standards

DUTIES & RESPONSIBILITIES:

  • Meets and exceeds guest and team member expectations by providing exceptional service and teamwork.
  • Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations.
  • Communicates effectively with guests, co-workers and supervisors.
  • Demonstrates teamwork by cooperating and assisting co-workers as needed.
  • Performs other duties as required to meet ESG mission to "Impact the lives of others in ways both big and small"
  • Responsible for key control for issued keys and keys left by guests in the rooms.
  • Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards.
  • Removes soiled bed and bath linens and replaces with clean linens are required.
  • Removes accumulated trash and debris from room as required.
  • Cleans bathroom, dust surfaces, replenish promotional material and literature; replenish room amenities, vacuums rooms as required.
  • Reports unusual circumstances to Supervisor and/or Director of Housekeeping.
  • Reports maintenance requests to Housekeeping Supervisor.
  • Bring all lost and found items to the Housekeeping Office.
  • Leaves all guest belongings in stay over rooms unless they have been discarded in the trash.
  • Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.
  • Place and restock usable items in the rooms according to procedures including paper items, soap towels, and matches.
  • Replaces and/or empties vacuum cleaner bag daily.
  • Cleans cart and vacuum cleaner on a regular basis.
  • Insures quality and quantity of the contents of the linen closet by organizing and cleaning it.
  • Checks stock daily and notifies Supervisor and/or Director of Housekeeping of any shortages.
  • Pulls any damaged or rewash linen and returns them to the Housekeeping Department.
  • Insures safety and maximum security by securing locks on linen closets and linen chute doors.
  • Reports all “Do Not Disturb” or bolted door rooms to Supervisor at the specified time.
  • Attends work on time as scheduled
  • Follows hotel grooming and dress standards.
  • Minimizes safety hazards by following all safety rules and procedures.
  • Wears proper uniform at all times including shoes with slip resistant soles. Latex gloves must be worn when cleaning the bathroom area and when handling soiled linen.
  • Operate housekeeping equipment in a correct and safe manner.
  • Know hotel emergency procedures.
  • Report immediately to the Director of Housekeeping and/or Housekeeping Supervisor any out of the ordinary situation in the guests’ room (i.e.: unreported pets, parties in the room, unusually dirty, vacant room when it should be occupied).
  • Performs all duties and responsibilities in a timely and efficient manner
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
  • At all times projects a favorable image of competence and professionalism of ESG to guests, co-workers, vendor and management staff.

Job Type: Full-time

Salary: $11.50 /hour

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