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Technical Support Representative - Sprinkler System - $500 Hiring Bonus

EMS Inc. Omaha, NE
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employer Very Unlikely to Respond

Technical Support Representative-Sprinkler System- $500 Hiring Bonus

EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

The Position:

The Technical Support Representative is responsible for responding to, and ensuring all customer product issues are resolved, tracked and monitored.

You will need:

  • The ability to analyze technical product issues and provide solutions
  • The ability to quickly learn specific client products, processes and systems
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • The skills to meet needs and resolve issues for external & internal customers
  • A pro-active, self-motivated and persistent attitude
  • Knowledge of Internet, Microsoft Office-Outlook, Word, Excel
  • Good communication skills that are clear and concise-verbally and written
  • Keep client information confidential and respect the nature of information
  • The ability to conduct 2-3 chats at a time

Requirements:

  • High School Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • One year call center experience preferred
  • Networking-system connectivity such as LAN, WAN and how devices connect
  • Experience with mobile & OS applications, Android & IOS
  • Understanding of WIFI Definitions and connectivity
  • Experience responding to customers via social media
  • Previous irrigation system experience is preferred

EMS Offers:

  • $500 hiring bonus
  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location
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