General Manager

Gracias Madre Newport Beach, CA
  • compensation depends on experience
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance, Ask Us!, Meal Plan / Free Food, Vision Insurance
  • Employer Fairly Likely to Respond

Oversee the successful operations of Gracias Madre Newport Beach in all capacities

Uphold and enforce all company policies and procedures

Financial Management:

  • Budget with your Director of Operations
  • Responsible for creating and winning your monthly and quarterly sales and profitability goals
  • Research, pursue and delegate money making opportunities for Gracias Madre (i.e. special events, demo’s, etc.)
  • Oversee your store’s cash overages and shortages
  • Approve all payroll reports prior to submitting to Payroll Department
  • Prepare and execute banking (deposits, making change, etc.)
  • Conduct inventory and cash control procedures
  • Cash management; petty cash management
  • Responsible for Daily Sales Reports
  • Prepare and communicate weekly operational reports
  • Oversee any management or staff bonus distributions

Staff Management & Development (HR):

  • Supervise all Managers and staff employees
  • Communicate consistently with Human Resources
  • Employee staffing and dismissal as needed
  • Complete and process all employee write ups and disciplinary action
  • Maintain employee files and proper documentation in partnership with your Human Resources Advocate
  • Manage all scheduling ensuring the restuarant is staffed appropriately in order to be successful
  • Oversee training of all new staff members
  • Prepare and lead educational and inspiring staff meetings
  • Prepare and communicate employee performance reviews
  • Maintain updated training materials and literature in your restuarant. Report any work related injuries
  • Oversee all new hires and the successful completion of their paperwork


  • Commnicate consistently with your Regional Manager and/or Director of Operations
  • Upgrade and maintain structures and systems
  • Train and maintain staff in company culture
  • Handle any and all emergencies in a timely and professional manner
  • Resolve complaints of your staff, service, food and overall customer experience
  • Oversee product demos
  • Oversee your nventory
  • Adjust and meet pars for food
  • Ensure proper Safety training is upheld 
  • Monitor and maintain quality of food and beverage
  • Monitor and maintain quality of service, facility atmosphere and employee appearance
  • Oversee all order and fulfillment of supplies
  • Oversee all repairs and Maintenance
  • Be responsible for email and all company communications
  • Know and track your daily and monthly labor percentage
  • Oversee shift changes
  • Oversee and ensure the restaurant is safe for employees and customers at all times
  • Maintain all Department of Health regulations and requirements
  • Oversee food ordering with Kitchen Manager
  • Follow and uphold all company policies per employment handbook


  • A commitment to exceptional customer service
  • Proven track record of superior customer service and interaction skills
  • Ability to lead and support a team spirit of working as a group toward a common goal
  • Ability to move quickly and efficiently in a fast paced environment
  • Ability to multi-task while remaining composed and professional.
  • ServSafe Food Handler Certificate is required
  • Outstanding Employee with a recommended minimum of 6 months’ experience.
  • Must have a clean driving record
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