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First Shift call center representative- benefits first day of employment

FSSolutions - Corporate Chalfont, PA
  • $17.00 Hourly
  • Full Time
  • Employer Very Likely to Respond

Come work with us as a Call Center Representative at a growing company that offer benefits first day of employment with opportunities to advance and learn within the company.

About us:

FSSolutions is a third-party administrator for drug and alcohol testing. We deliver a variety of solutions to address the needs of employment compliance and addiction medicine, including: drug & alcohol testing, occupational health services, background screening, and monitoring of those with substance abuse disorders.

Responsibilities:

  • Inbound/Outbound calls majority of the position
  • Schedule collections on behalf of clients for donors
  • Create orders using the proprietary system
  • Order supplies and ship them to the appropriate recipients, if applicable
  • Work through various queues in CRM to resolve issues/complete cases
  • Identify issues and successfully resolve, quickly and efficiently
  • Achieve goals put in place to manage workload
  • Other tasks are necessary

Required Skills:

  • Microsoft Dynamics CRM experience preferred
  • Proficient in Microsoft Office 365
  • High school diploma
  • Ability to use multiple computer screens
  • Comfortable making outbound phone calls
  • Proficient and fast paced data entry

Perks at FSSolutions:

  • Tuition Reimbursement
  • Certification Reimbursement
  • Gym Discounts
  • Cellphone Discount
  • Benefits first day of employment

Benefits:

  • Full medical/dental benefits
  • 401(k) plan
  • 13 vacation days first year and paid holidays!
  • Casual work environment

Hours: 9:00 am-5:30 pm

Take a look at our company website at www.fssolutions.com

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