Biller / Collector

Hunt Regional Healthcare Greenville, TX
  • Depends on experience
  • Full Time
  • Ask Us!
  • Employer Likely to Respond

Position Summary:

  • Responsibilities include billing, reviewing patient accounts and completing active follow-up on delinquent accounts with a focus on "clean claims" and A/R aging. 
  • Additional duties include rebills, working correspondence, and interpreting payer guidelines.  


  • High School graduate or equivalent.  Some college preferred.

  • One year's experience in a hospital, insurance or office environment.

  • Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. 

  • Knowledge of Medicare and/or Medicaid guidelines required.

  • Experience processing commercial and managed care claims preferred.

  • Computer knowledge required.

  • Experience with automated systems preferred.

  • Medical terminology preferred.

  • Ability to operate office equipment, such as copy machines, fax machine and printers.

  • Must be able to work independently with minimal supervision.

  • Good communication skills essential.

  • Prior experience involving public contact.  

  • Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and negligible amount of force constantly to move objects.  

  • Involves sitting for long periods of time.  

  • Occasionally requires standing, walking, bending, stooping, reaching, lifting, pushing and pulling.

  • Requires near and midrange vision, talking, hearing, repetitive movement of wrists, hands and fingers.

  • Requires viewing computer screens for extended periods.  

  • The incumbent works in a good environment under clean working conditions; one or more disagreeable elements may be present to a small degree from time to time. 

  • There is potential for exposure to contagious diseases from patient contact but these will be minimal if proper safety precautions are taken.   

Job Responsibilities:

  • Actively participates in performance improvement, as requested; i.e. attends PI "LEAN" Committee meetings, submits quarterly reports, conducts audits, etc.

  • Maintains knowledge of current regulatory standards as they pertain to the department(s) and assures compliance and communication of standards. Identifies departmental performance improvement opportunities and assist with the PI process.


  • Reinforces HMHD's values and promotes HMHD's Compliance Plan and understanding of applicable laws and standards.

  • Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.

  • Attends the required corporate integrity and compliance training and education programs.

  • Attends (in a timely manner) the compliance training in accordance with HMHD policies.

  • Assists in identifying "high risk" issues.

  • Complies with all HIPAA standards. Section Average    

Job Specific Requirements

  • Process and complete appeals within a timely manner.

  • Review incoming bulletins from governmental payers, and share with appropriate personnel.

  • Retrieve medical records from Healthport and mail to payer in a timely manner.

  • Complete follow-up on delinquent accounts by telephone, internet, or correspondence to resolve outstanding balances and to determine payment date.

  • Work in tandem with other departments i.e. HIM (Medical Records) to ensure that requests are complete. Post recoups on a daily basis.

  • Contractuals reviewed and adjusted when necessary.

  • Reconciliation of payer remit after electronic posting to patient accounts.

  • Process and complete assigned bills within 48 hours of receipt.

  • Complete required Confirmation Acceptance Reports, and Transmittal reports on a daily basis.

  • Utilize current Age Trial Balance as a resource with a focus on accounts > 30 days in age.

  • Review and complete reminders consistently, and in a timely manner.

  • Follow-up on pending correspondence and other mail received within 72 hours of receipt.

  • Enter accurate and thorough comments on each patient account.

  • Resolve issues and/or concerns amicably in a timely manner. Involves PFS Leader when needed.

  • Promote and demonstrate excellent customer service at all times with internal and external customers to include patients, physicians, co-workers and all other customers.

  • Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels of communication.

  • Adaptable and responsive to change.

  • Uses time clock accurately and is punctual on a consistent basis.

  • Demonstrates a positive attitude in all assigned task and towards others.

  • Follows "Call-In" policy by notifying PFS Leader of absence. Absences during evaluation period:  0-6 Occurrences = Meets Requirements.  7 or more Occurrences = Does not meet requirements.

  • Adheres to hospital  and department dress code. Maintains a professional appearance at all times.

  • Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of the mission and vision of Hunt Memorial Hospital District.

  • Perform special duties and projects as assigned. 

Our Culture

Would you like to have a positive influence on the lives of patients and families in Hunt County, Texas? With a career at Hunt Regional Healthcare, you’ll have that chance.

As a member of our team, you’ll have the opportunity to live out our mission and vision through service-oriented care. Hunt Regional aims to be the preferred health care system in the communities and surrounding areas we serve. We do that through state-of-the-art technology, continually advancing service lines, and through providing a safe healing environment and outstanding patient experience for each individual we treat. Our values and quality care set our organization apart.

Our Benefits

Hunt Regional Healthcare is proud to offer a competitive benefits package that is designed to work for you. If you're looking for premium healthcare coverage, you've come to the right organization.

Core benefits include:

  • Medical benefits
  • Dental & vision benefits
  • Long-term disability
  • Voluntary accidental death & dismemberment
  • Life insurance 

We also provide a robust supplementary benefits package, including:

  • Prescription coverage
  • Wellness perks
  • Employee counseling
  • Retirement packages
  • Flexible spending accounts
  • Paid vacation time off
  • Generous sick leave allowance
  • Other voluntary benefits
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