Customer Service Representative
- $15.00 - $19.00 Hourly
- Full Time
- Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
- Employer Likely to Respond
We are searching for an individuals with Strong Construction - Property Management experience to join our Team.
Minimum 2 years experience - Reference CSR31418
The initial focus of the position will be to give world class customer service, achieving goals by scheduling service calls within the time frames given. Corresponding with clients and affiliates.
The overall goal is to establish the company as an industry leader, customer satisfaction, meeting customer needs, and completing projects on-time.
This position reports to the Service Manager. Ability to operate in a fast-paced, demanding environment, handling multiple simultaneous tasks is a must.
2 + Years experience in Customer Service
Customer Satisfaction is our Goal. We are searching for an executive level customer service account representative. Candidate must be a self starter with strong interpersonal skills, good-natured, energetic with a positive attitude, computer literate and have an intermediate to advanced knowledge in Microsoft Office, especially Word and Excel, proficient in organization, oral and written communication a must.
Ideal candidates must possess the ability to work on multiple tasks and diverse projects simultaneously and in a demanding, fast paced environment.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional situations.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Puts success of team above own interests; Supports everyone's efforts to succeed.
Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Dependability: Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments and exhibits good follow-up skills; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Responsibilities include but are not limited to:
• Telephone clients, setup, schedule, dispatch and track all service, inspections and repairs.
• Coordinate with all affiliates and suppliers serving client sites.
• Completion of all paperwork and processes related to Client's requirements.
• Monitor and track completed work orders and report Technicians' hours to ensure the accuracy
of the required information.
• Provide weekly status reports.
• Manage all incoming client calls for service / Understand the needs of clients.
• Prepare invoices, pricing, confirm job cost of service repairs and updating reports; and follow up
• Build lasting relationships with clients and affiliates.
• Perform additional duties as required.
We protect what matters, people, property & businesses.
We help individuals advance their career