- $15.00 - $17.00 Hourly
- Full Time
- Employee Discounts
- Employer Fairly Likely to Respond
Bacio di Latte is a high-end experience gelato shop, making fresh Italian gelato every day. Established in 2011, Bacio di Latte has over 100 stores internationally. We are now expanding in the United States with our second store in Fashion Island. Our gelato reflects the passion and care that we take in making the best product possible. Our staff goes beyond the traditional expectation of customer service, by trying to create unique and intimate moments with our guests. We are quickly expanding and are looking for exceptional talent to help our company grow; leaders who are willing to take the initiative and communicate well with the team and our guests. Must be available for morning shifts, weekends, and holidays.
Responsibilities and essential job functions include but are not limited to the following:
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Maintains a calm demeanor during periods of high volume or unusual events
- Preserves a punctual and reliable schedule
- Provides coaching and direction to the shift team to achieve operational goals.
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
- Supports the FoH and BoH staff by conducting and directing the opening and closing procedures.
- Able to mitigate through disgruntled guests, turning experiences all to positive
- Understands customer needs and the needs of the community in which the store is located.
- 2+ years of Customer Service experience preferred
- 1+ year of Experience in leading others
- Must be a team player with a positive can-do attitude
- Able to stand for long periods of time
- Strong problem-solving skills
- Ability to work in fast paced environments
- Must be reliable and punctual