Care Team Representative

CaregiversDirect Beverly Hills, CA
  • $22.00 Hourly
  • Full Time
  • Health Insurance
  • Employer Very Likely to Respond

We are seeking a qualified, high-energy, empathetic individual who understands the delicate nature of the in-home care industry. The qualified person must have strong verbal and written communication skills, be friendly, caring, and professional. This person must be very patient and have a discerning eye. We are looking for someone who is confident navigating multiple digital platforms at once while also very comfortable on the phone.

Key Responsibilities:

  • Respond promptly to all incoming calls
  • Onboard caregivers, including conducting personal phone interviews
  • Diligently manage all caregiver applicants
  • Properly log all calls and interactions in Salesforce
  • Create solutions to ensure a smooth client experience

Additional Responsibilities:

  • Provide backup phone, chat and email support as needed.
  • Balance the variable workload and responsibilities of a busy office.
  • Desire and ability to take on additional responsibilities as needed.

Required Experience:

  • 2 years experience in customer service, recruitment, or human resources
  • Proficient with Microsoft Office Suite and Salesforce.
  • Attentive to detail and organized.
  • Ability to multi-task and think on your feet.
  • Values compatible with a fun-loving company culture, and a team player.
  • Ability to embrace the sense of urgency, innovation and resourcefulness required in a fast-paced small company.
  • Kind and caring towards colleagues.

CaregiversDirect is a personalized private caregiving solution. We connect our clients to an extensive network of quality caregivers, and empower them to hire directly with easy-to-use online tools to manage payroll, scheduling, and taxes.

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