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Web Chat Customer Service

MIA-ly Miami, FL
  • $16.00 Hourly
    + Bonuses
  • Full Time
  • Employee Discounts, Health Insurance
  • Employer Very Unlikely to Respond

eLearning is the future for a lot of learners. For each concept that students wish to master, they go through a variety of online tutorials, take tests, and ultimately complete each course. Students can take a final test to prove their mastery, and receive a certificate of completion. With Learn-ly, everyone can be a student no matter where you are located. We are looking for a Web Chat Customer Service Representative.

This role entails:

  • Respond to incoming emails and live customer web chats from the website, in line with training and service guidelines.
  • Convert inquiries into bookings, ensuring that student bookings are handled professionally and in a timely manner
  • Deliver outstanding customer service on every web chat to achieve above average service.
  • Know all our courses inside and out to confidently upsell where necessary

Essential Skills:

  • Previous experience in sales and customer service
  • Strong and professional negotiation skills
  • Excellent written communication skills
  • Track record in working with and exceeding targets
  • IT literate with previous experience of MS Office
  • Experience working on live web chat would be desirable
  • Strong organizational skills - can you multi-task?
  • Customer focused with the goal to deliver a great experience
  • Creative approach to challenges
  • Able to work well under pressure while maintaining good standards
More positions available