Web Chat Customer Service
- $16.00 Hourly
- Full Time
- Employee Discounts, Health Insurance
- Employer Very Unlikely to Respond
eLearning is the future for a lot of learners. For each concept that students wish to master, they go through a variety of online tutorials, take tests, and ultimately complete each course. Students can take a final test to prove their mastery, and receive a certificate of completion. With Learn-ly, everyone can be a student no matter where you are located. We are looking for a Web Chat Customer Service Representative.
This role entails:
- Respond to incoming emails and live customer web chats from the website, in line with training and service guidelines.
- Convert inquiries into bookings, ensuring that student bookings are handled professionally and in a timely manner
- Deliver outstanding customer service on every web chat to achieve above average service.
- Know all our courses inside and out to confidently upsell where necessary
- Previous experience in sales and customer service
- Strong and professional negotiation skills
- Excellent written communication skills
- Track record in working with and exceeding targets
- IT literate with previous experience of MS Office
- Experience working on live web chat would be desirable
- Strong organizational skills - can you multi-task?
- Customer focused with the goal to deliver a great experience
- Creative approach to challenges
- Able to work well under pressure while maintaining good standards
We are revolutionizing the idea of teaching and learning. We give the opportunity to go on your own pace and to witness real life projects and how this knowledge is being applied in the different fields.
Our culture reflects this - we are looking for individuals who are pasionate about the e-learning world. Intern to director we share the same enthusiasm in every area!