Catering Sales Manager for Platinum Country Club - UNIQUE Opportunity to Grow in Prestige Country Club Industry

Château Staffing Los Angeles, CA
  • $26.34 Hourly
    + Tips
    + Bonuses
    + Commission
  • Full Time
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  • Employer Very Likely to Respond

Position Summary:
The Catering Sales Manager will be a senior party planner and a critical member of the Club’s greater
Food and Beverage team. He or she will have at least four years of previous party planning experience
and will be assigned by the Catering Director to plan and detail certain events for our members and
serve as a liaison with the Food and Beverage team for information before and after an event. The
Catering Sales Manager will create Banquet Event Orders (BEO) and contracts, handle general calls,
emails and fax inquiries, and follow-up with members regarding final guarantees, room setup and all
other catering details. This position will be a leader in the department, assisting with training other
Catering team members. The Catering Sales Manager will also take on leadership with club events,
including but not limited to the Young Members Committee.
• Assist members to plan and prepare their private events, determining objectives and requirements,
and working with Members to meet their budget, including menus, room set up, linen, entertainment,
lighting, decorations, flowers, centerpieces, etc.; accurately track details including contracts, terms
and conditions, lists, and notes.
• Maintain up-to-date knowledge of Catering Department policies, standard operating procedures and
service standards, and provide accurate information to members about services; assist in improving
current policies/procedures and developing future policies/procedures
• Provide detailed training to on-board new team members in the Catering Department
• Work with kitchen staff to prepare menus for presentation to members; type and print menus as
• Take set-up photographs of how the Hillcrest rooms look under different party configurations to
build photo files for marketing purposes
• Evaluate, select and coordinate with providers of catering support services such as flowers,
entertainment, decorations, etc.; obtain timely signed contracts and certificates of insurance from
vendors, informing them about Club policies and procedures
• Coordinate and confer with the Food and Beverage team to ensure event details match the
specifications listed on the BEO, and with the Chef on the chosen menu, making sure all
preparations are arranged and completed; inspect event areas to ensure that they conform to member
• Contribute to the research, planning and execution for all club-hosted events, taking the lead on at
least 1-2 club events annually
• Lead the Young Members Committee; coordinate scheduling, meetings and communication,
planning, design and execution of all events
• Coordinate with and fill in for Catering Director as needed, helping to coordinate the booking of
function rooms; accurately inputting and tracking all event information into the various departmental
systems (including Jonas POS system); ensuring an accurate filing system is maintained; scheduling
Approved By: Ilana Finifter
Revised: 7.24.19
and coordinating meetings; ensuring guest lists are received and disseminated in a timely manner to
the appropriate parties, etc.
• Be alert to Member and staff complaints, bringing them to the attention of the Catering Director
and/or Clubhouse Manager, ensuring they are documented appropriately through incident reports
and email
• Help to monitor all communication coming into the Catering Department whether by phone, fax or
email or mail; take accurate messages, ensuring all messages are delivered to the appropriate
recipient in a timely manner; follow a 24-hour response policy for all Members and guests
• Help to maintain an employee-oriented culture that emphasizes quality, continuous improvement and
high performance
• Listen to and resolve all Member and staff complaints, ensuring a written record of the complaint is
logged with GM, Clubhouse Manager and HR when employees are involved
• Coach and counsel staff to ensure that standards of operation are being met at all levels of service,
and a healthy work environment is being achieved
• Oversee functionality of Catering Department systems; help to oversee maintenance of department
equipment and facilities
• Learn and effectively use all required computer systems necessary for the position
• Maintain an expertise in Club safety policies and procedures, including active CPR/First Aid
Certification, and promote the safety and health of the workforce; make recommendations to
improve the safety of the work environment for both employees, members, guests and temps
• Take responsibility for financial stewardship of the department, helping manage to the budget, and
controlling the purchase of equipment, supplies and amenities whenever appropriate, and ensuring
inventory is conducted on a regular basis
• Interview and supervise staff as requested by the Catering Director, collaborating effectively with
HR and submitting timely interview checklists after any interviews conducted
• Contribute to annual employee reviews as requested by the Catering Director
• Contribute to the initial 90-day training of new hires, ensuring signed new hire training checklists are
submitted to HR within one week of a new employee date of hire;
• Create, communicate and train on the department’s standard operating procedures for the department
as requested by the Catering Director
• Lead by example, maintaining a positive attitude and modelling the club’s core values of
professionalism, integrity, teamwork, kindness and gratitude
• Possess a thorough understanding of the House Rules and all club regulations as set forth by the
HCC Board of Directors and senior club management; help to enforce those rules, regulations and
policies with assistance of Clubhouse Manger and Human Resources; ensure team members under
supervision have an understanding and a mastery of Club and departmental policies and procedures
• Collaborate in a positive and productive manner with colleagues and team members at all levels in
all divisions; interact effectively with members and guests, vendors, inspectors and all others on
behalf of the Club
• Maintain regular attendance and a visible presence at the Club during regular business hours; work
the schedule required by the Department Head at a minimum of 40 hours and 5 out of 7 days per
week, including weekends, evenings, holidays; work long hours on short notice with approval when
Approved By: Ilana Finifter
Revised: 7.24.19
• Take appropriate rest and meal breaks, get all overtime approved in advance, and accurately track
time worked through the time clock, signing and submitting accurate timesheets, on time, for each
pay period; help to ensure that department staff and temporary employees do the same
• Attend all required meetings, training sessions, workshops, and conferences as assigned, to
encourage development and to enhance the quality and image of the Club
• Report to Human Resources all employee-related complaints, regardless of how you became aware
of the complaint; report any concerns to your supervisor including questions about this job
description and any needed changes
• Be polite, courteous and helpful; use a moderate tone of voice, in order to be heard but not loud
• Cooperate to help fellow workers and Members, whenever appropriate, contributing to a
“teamwork” atmosphere that benefits members and team members
• Attend Staff meetings as requested by the Director of Catering and as scheduled by Management
• Special projects as assigned by the Department Head
Position Qualifications:
1. High school graduate level education required; Bachelor’s degree preferred
2. A minimum of 4 years of previous experience; experience in a similar luxury environment
3. Enthusiasm and a passion for the hospitality and service industry, with a 5-star attitude, a
service-first mindset and warm-friendly personality
4. An organized and detail-oriented professional, able to effectively organize paper and electronic
files as well as storage for physical objects
5. Excellent verbal and written communication skills, including clear and professional writing and
editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable
and stressful situations
6. Strong computer skills with intermediate to advanced knowledge of all Microsoft Office
applications, plus the ability to learn new software systems as required
7. Able to react well under pressure, work with tight deadlines; comfortable with frequent
8. A customer service expert, able to treat members, co-workers and vendors with respect and
consideration regardless of the situation, their status or position
9. Exceptional grooming habits including a clean and complete uniform as designated by
10. Punctual and reliable, available to work weekends, evenings and holidays as needed
11. Bi-lingual English and Spanish and CPR certified a plus
Position Physical, Environmental, Cognitive and Social Requirements:
Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling,
grasping: sit as well as stand and walk for long periods of time before and during private and Club events,
sometimes outdoors. Able to use a keyboard for long periods of time. Limited standing, stooping, bending,
squatting, twisting at the neck and waist, reaching above and below shoulder level, pushing and pulling. Able to
use dominant hand and fingers to feel and grasp, push and pull (simple and power) and for fine manipulation.
Lifting: lift up to 10 lbs;
Speaking, writing and active listening: Able to read, analyze and interpret general business
periodicals, professional journals, technical procedures or governmental regulations. Able to write
Approved By: Ilana Finifter
Revised: 7.24.19
reports, business correspondence and procedures manuals, and to effectively present information. Able
to use oral communication skills to talk and hear both in person from close and in noisy environments
and respond to questions from groups of managers, clients, customers and the general public. Able to
interact effectively with the public and management, and occasionally deal with distressed or
quarrelsome individuals.
Critical and creative thinking skills: Able to observe and interpret people and situations; learn and
remember necessary information.
Time management: prioritize assignments and schedule effectively and manage own time efficiently;
perform work on multiple, concurrent tasks with frequent interruptions; work well under pressure and
Vision Requirements: Close vision, distance vision, use of both eyes, ability to distinguish basic colors
and shades; depth perception, peripheral vision and ability to adjust focus.
A review of this description has excluded the marginal functions of the position that are incidental to the
performance of fundamental job duties. All duties and requirements are essential job functions, and
subject to possible interactive discussion and reasonable accommodation individuals with disabilities.
This document does not create an employment contract, implied or otherwise, other than an "at will"
employment relationship. This description may be changed, modified or edited at any time based on the
demands of the business.

Due to the nature of the hospitality business operating 24 hours a day, seven days a week, no set
work schedule is guaranteed. Schedules are subject to modification based on business volume and

Château Staffing clients are some of the highest esteemed, well-known and established Country Clubs in the United States. Through our diligence and hard work, we have established long-lasting relationships and a trusted reputation of being the go-to-staffing company for Country Clubs, Hotels, Caterers and Red Carpet Events.

Our goal is to service clubs with professionals who understand the importance of genuine hospitality, elevated service, and a welcoming demeanor

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