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Inside Sales/ Order Specialist

WCL - Santa Fe Springs Santa Fe Springs, CA
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
  • Employer Very Unlikely to Respond

POSITION SUMMARY: The Inside Sales Representative is responsible for providing internal and external sales and customer service support within a call center working environment. Acting as the point of contact, the Inside Sales Representative answers incoming calls, interacts with customers, vendors, Outside Sales Representatives, and Operations Managers. Builds and maintains a long lasting relationship internally and externally.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Input customer orders into ERP system based on codes, measurements, color charts and brands
  • Explain and describe specific product types to customers for clarity
  • Receive orders via email, fax and phone and process in a timely manner
  • Provide accurate quotes, check for available stock and inventory before confirming order
  • Track and monitor order statuses and resolve any shipping errors
  • Up-sell additional products and promote next-day delivery or one-stop shopping
  • Communicate with warehouse production for processing of materials and resolve delays in any work orders
  • Assist customers by resolving issues and complaints, product application issues, resolving delivery issues, and setting up special deliveries.
  • Provide administrative support for Outside Sales Representatives as needed
  • Calculate pricing for bundled and combined orders based on contracted rates
  • Develop and maintain good working relationships with vendor reps, sales team, specifications team and customers
  • Complete required paperwork and reports as requested by the Operations Manager
  • Provide assistance in warehouse as needed
  • Additional duties as assigned

QUALIFICATIONS:

  • 3 years of experience working in a high volume, call center environment
  • Ability to perform manual calculations including fractions, percentages and decimals
  • Excellent written and verbal communication skills
  • High ability to multi-task with time management and organizational skills
  • Experience working with order placement software or ERP system
  • High School Diploma, College degree preferred

BENEFITS:

  • Comprehensive Medical, Dental, Vision and Life
  • 401(K)
  • PTO
  • Quarterly Incentive Programs
  • Company Bonuses

EDUCATION:  High school diploma or general education degree (GED) required – college degree preferred. 

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