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Floor Manager

Fig & Olive Melrose Los Angeles, CA
  • compensation depends on experience
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employer Unlikely to Respond

FIG & OLIVE is about passion for the best olive oils, flavors and cuisine from the Riviera & Coastal regions of the South of France, Italy and Spain. Our large variety of extra virgin olive oils was selected to be paired with each dish and to be offered for tasting at the beginning of each meal. With fresh, seasonal ingredients and simple preparation, our cuisine exudes the genuine taste of food, from a ripe heirloom tomato, a leaf of aromatic basil, to a fresh grilled fish finished with lemon, rosemary, thyme and olive oil-simplicity, healthiness and refined flavors at their best.

PURPOSE The purpose of the Floor Manager is to efficiently manage the restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The Floor Manager handles the total operational and financial responsibility for an individual unit while adhering to FIG & OLIVE's standards and procedures. The Restaurant Floor Manager will directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant. Excellent organizational skills, strong customer service skills, and impeccable presentation are some qualities needed by the Floor Manager to motivate and develop employee

RESPONSIBILITIES & DUTIES 

  • Control day-to-day operations by scheduling shifts, ordering supplies and developing restaurant team
  • Manage and train staff in compliance with FIG & OLIVE's standards.
  • Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are followed
  • Control Profit & Loss (i.e., budget attainment both revenue and labor) by following cash control, security procedures, maintaining inventory, managing labor, review financial reports and taking appropriate action to maintain and monitor P&L across all categories listed
  • Recruit, interview and hire FOH team utilizing company interview procedure, conduct performance review, take discipline action to ensure company standards are met by all employees, motivate and train staff daily
  • Ensure maintenance and equipment, facility and grounds through the use of a Preventive Maintenance plan based on company standard.
  • Communicate reports, performance reviews, and disciplinary actions to Human Resources HQ
  • Ensure maintenance of equipment, facility, and grounds through the use of a Preventive Maintenance plan based on company standard.
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete and timely execution of corporate & marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team members

MINIMUM QUALIFICATIONS & REQUIREMENTS 

  • Four year degree in Hospitality, Hotel, or Restaurant Business Management or an equivalent combination of education and experience preferred
  • A minimum of 2-3 years in upscale high volume restaurant management
  • Strong organizational skills and ability to prioritize and meet deadlines
  • Team player with a positive attitude and problem solving skills & L and COGS experience and history of interaction with Accounting personnel
  • Extensive customer service and resolution skills
  • Excellent communication skills
  • Working knowledge of Open Table, Micros
  • Strong Microsoft Excel and computer skills
  • Ability to work a flexible schedule inclusive of weekends and holidays
  • Must have exceptional verbal, written and clear communication skills
  • Fluency in another language, a plus
  • Ability to establish and maintain effective relationships with management, employees and general public while listening to concerns when necessary
  • Demonstrates integrity, tact, diplomacy and a commitment to FIG & OLIVE company values
  • Must be able to work independently, under pressure and use sound business judgment
  • Problem solving, reasoning, motivating, and organizational abilities

The statements in this job description are intended to describe the essential job functions being performed. 

They are not intended to be ALL responsibilities or qualifications.FIG & OLIVE is an Equal Opportunity Employer (M/F/D/V).

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