We are one of the leading companies providing merchant services to individuals and small businesses located throughout the country.
Some of the things you'll be doing:
Provide Tier 1 customer support
Respond to basic inquiries regarding our services and products
Answer non-technical and technical questions
Conduct correspondence with customers and representatives
No previous call center experience is required! We will provide you with all the tools to be successful
Passion for working with and delighting customers!
Interest in technology
Positive uplifting attitude
Excellent verbal and written communication skills. Can clearly communicate ideas and feedback in a tactful and constructive way
Strong organizational skills
Ability to work a flexible schedule, including mornings, evenings, and weekends
Creative, likes to come up with new innovative ideas and improve processes
Demonstrates problem-solving skills coupled with the ability to remain solution-oriented.
Comfortable working in a hectic, fast-paced environment
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