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Front Office Agent

DoubleTree by Hilton Monrovia-Pasadena Monrovia, CA
  • Depends on experience
  • Part Time / Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts, Meal Plan / Free Food, Ask Us!
  • Employer Fairly Likely to Respond

  • Greet guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote DoubleTree by Hilton brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • WILL ACQUIRE A CRIMINAL BACKGROUND CHECK, DRUG TESTING AND E-VERIFY.

    Job Type: Full-time

    Required experience:

    • One year of experience and or in a similar position of customer/ HOSPITALITY service: 1 year

    Required education:

    • High school or equivalent

    At A Glance........

    Situated in the heart of the San Gabriel Mountains, the DoubleTree by Hilton Hotel Monrovia – Pasadena Area hotel is centrally located off the 210 Highway, providing easy access to Burbank, Ontario and Los Angeles International Airports. Dine at nearby Huntington Crossing’s Restaurant Row, shop the quaint stores of Old Town Pasadena, or take a short drive to the Rose Bowl or Santa Anita Park Racetrack.

    From the moment you arrive, you’ll notice this Monrovia, California hotel’s modern design. Select from Euro-styled suites, and king and double rooms featuring modern amenities that include 32-inch HDTVs, complimentary internet access and a mobile work desk. Our Pasadena hotel is only minutes from Old Town Monrovia and Paseo Colorado.

    Work out using the latest cardio and weight training equipment in our complimentary 24-hour fitness center. Relax in a cabana near the outdoor fountain-feature pool or heated whirlpool spa. Elements Restaurant provides a contemporary flare to American cuisine. In-room and poolside dining is also available for breakfast, lunch, and dinner.

    • Boutique hotel near Pasadena, Los Angeles, Ontario, Burbank, Arcadia, Duarte and Irwindale
    • Poolside cabanas
    • Complimentary shuttle service to businesses and attractions within 7 miles
    • Complimentary WiFi access
    • 9,000 sq. ft. of meeting space accommodating meetings, weddings and special even

    What will it be like to work for this Hilton Worldwide Brand?  

    DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton Monrovia-Pasadena, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travels challenges and the beginning of a restful stay.  If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with the DoubleTree by Hilton Monrovia-Pasadena.

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