Front Office Agent

  • Depends on experience
  • Part Time / Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts, Meal Plan / Free Food, Ask Us!
  • Employer Fairly Likely to Respond

  • Greet guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote DoubleTree by Hilton brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Job Type: Full-time

    Required experience:

    • One year of experience and or in a similar position of customer/ HOSPITALITY service: 1 year

    Required education:

    • High school or equivalent

    Dedicated, satisfied, and engaged team members are the key to our continued success. At the DoubleTree by Hilton Monrovia-Pasadena, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our team members are eligible for our extensive menu of benefit programs.

    DoubleTree by Hilton Monrovia  benefits offerings include:

    • Healthcare insurance and prescription drug coverage
    • Dental insurance
    • Vision insurance
    • Short-/long-term disability insurance
    • Domestic Partner coverage
    • Paid holidays, vacation, and personal time off
    • Tuition reimbursement program
    • Discounted hotel rooms for team members and family

    When you think of teams, companies and opportunities there are always some that stand out above all others. That search is why you ended up here with our team. We stand out in our industry because we have belief in the people and the culture. Take that next step in the best part of your career journey by connecting with our hiring team. Don’t look back, as your future is a wonderful journey ahead!