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Guest Service Agent

Embassy Suites Santa Ana Santa Ana, CA
  • $13.00 Hourly
  • Part Time
  • Employee Discounts, Meal Plan / Free Food
  • Employer Likely to Respond

Purpose for the Position:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

Essential Responsibilities:

  1. Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  2. Date-stamps, sorts, and racks incoming mail and messages.
  3. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  4. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  5. Keeps records of room availability and guests’ accounts.
  6. Computes bill, collects payment and makes change for guests.
  7. May make, confirm, and cancel reservations for guests.
  8. May post charges such as room, food, liquor, or telephone by hand or machine.
  9. May make restaurant, transportation, or entertainment reservations for guests.
  10. May deposit guests’ valuables in hotel safe or safe-deposit box.
  11. May order complimentary flowers or champagne for special guests.
  12. May rent dock space at marina-hotel.
  13. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  6. Prior Guest Service Agent hotel experience preferred.

WCG offers many benefits including:

  • PTO, Sick Time 
  • Health (Medical, Dental, Vision)& Other Supplemental Benefits
  • On-Shift Employee Lunch
  • 401(k)
  • EAP
  • Hotel Discounts
  • LifeMart Discounts.
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