Guest Service Agent - Part Time

Embassy Suites Alpharetta Alpharetta, GA
  • Depends on experience
  • Part Time
  • Meal Plan / Free Food, Employee Discounts
  • Employer Unlikely to Respond


Purpose for the Position:

To coordinate front office activities of hotel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.

Essential Responsibilities:

  1. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
  2. Confers and cooperates with other department heads to ensure coordination of hotel activities.
  3. Answers inquiries pertaining to hotel policies and services.
  4. Greets important guests.
  5. Arranges for private telephone line and other special services.
  6. May patrol public rooms and areas, investigate disturbances, and warn troublemakers.
  7. May receive and process advance registration payments.
  8. May send out letters of confirmation or return checks when registration cannot be accepted.
  9. May act as MOD when necessary.
  10. May count and handle cash and/or house bank(s).
  11. May oversee some or all tasks performed by Guest Services team members.
  12. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

  1. Read and interpret business records and statistical reports.
  2. Use mathematical skills to interpret financial information and prepare budgets.
  3. Analyze and interpret policies established by administrators.
  4. Understand the government regulations covering business operations.
  5. Make business decisions based on production reports and similar facts.
  6. Make business decisions based on your own experience and personal opinion.
  7. See differences in widths and lengths of lines such as those on graphs.
  8. Deal with the general public, customers, employees, union and government officials with tact and courtesy.
  9. Plan and organize the work of others.
  10. Change activity frequently and cope with interruptions.
  11. Speak and write clearly.
  12. Accept the full responsibility for managing an activity.
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