Front of House Manager
- Depends on experience
- Full Time
- Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts
- Employer Fairly Likely to Respond
We are currently seeking a qualified Front of House Manager to join the team. We are searching for a skilled, energetic, highly-motivated person with a passion for hospitality, who will thrive in a fast-paced, team-oriented environment.
Job Summary:The Front of House Manager supervises daily restaurant operations within the established “Wolfgang Puck Fine Dining Group” standards in every aspect, while striving to continually improve guest satisfaction and maximize results in areas of responsibility.
Essential Job Functions:
Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
Proactively interact with restaurant guests; build loyalty and face/name recognition
Positively handle guest requests and accept feedback
Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
Maintain highest level of safety, security, sanitation, and cleanliness of restaurant
Staff, train and develop guest-focused employees
Sound decision making capability
Assist with inventory counts, costs, and maintenance as specified by GM
Assist in planning regular and special event Menu.
Performs other job-related duties as assigned.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 3 years front of house manager experience
Minimum 3 years restaurant supervisory experience
Minimum 2 years fine dining experience
Proficiency of basic computer applications and POS systems
Knowledge, Skills, & Abilities:
Strong interpersonal skills (motivating, delegation, conflict management)
Ability to coordinate multiple tasks while maintaining standards of operations
Strong problem-solving, organization and time management skills
Excellent guest service and hospitality skills and professional presentation
Ability to motivate employees to work as a team to ensure that food and service meet high level standards
Excellent verbal and written communication skills
Self-motivated with excellent organizational skills and attention to detail
Excellent planning, organization and follow-up skills
Must be effective at listening, understanding and clarifying concerns and issues raised by guests
Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.