Dismiss

Customer Service Representative, Office Assistant

DEUS EX MACHINA Los Angeles, CA
  • $35K Annual Salary
  • Full Time
  • Employee Discounts, Meal Plan / Free Food, Health Insurance
  • Employer Likely to Respond

The role

Position is available immediately.  The post is located in Deus Venice and you must be available for a face to face interview

Be the first point of contact for our American online customers through email and phone calls.
This role will see you manage all customer queries and online orders as well as basic website updates and maintenance on shop.us.deuscustoms.com

You will be responsible of coordinating domestic fulfillment with our 3rd party warehouse and E- Commerce stock replenishment. This involves knowledge in stock movement and customer service skills. This will involve clear communication and reporting with the Global E-Commerce Manager. Additional requirements such as excellent prioritizing skills and proactive thinking/ execution will be in need for this multitasking role. You will work closely with the Inventory manager according to delivery windows, stock control & movement and order fulfillment

Key Responsibilities

The position will be responsible for the following key areas:

  • Deal directly with customers to ensure they are kept up to date regarding their queries, providing responses when needed
  • Managing customer returns and exchanges
  • Liaise with internal departments to solve customer requests and inquires
  • Packing and processing orders for dispatch, where required
  • Responding in a professional and appropriate timeframe
  • Liaising with postal and courier services
  • Help fulfill customer orders via multiple channels and systems to ensure orders are complete
  • Handle and resolve customer complaints, follow up to ensure resolution
  • Record details of inquires, comments and complaints in the appropriate systems
  • Stock Movement (stock transfer & Refill management)
  • Looking for opportunities to please our customers, bringing in additional opportunities for the business
  • Efficient service and maintain high customer satisfaction
  • Inventory control weekly with Inventory Manager.

Skills and experience

  • 1-3+ years experience in relevant customer service role, actively speaking to customers every day
  • Experience with Shopify is highly favorable
  • Strong communication skills
  • Time management and well-developed interpersonal skills
  • Highly motivated with great attention to detail

More positions available