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Booking coordinator with Earth Car Wash

Earth Car Wash Los Angeles, CA
  • Depends on experience
  • Full Time
  • Employer Fairly Likely to Respond

The Booking Coordinator manages and coordinates large and/or complex projects through all phases of onboarding and implementation. Operates with significant independence and minimal supervision as the principal project representative. 

Job Summary:

The Booking Coordinator’s primary function is receiving the online bookings/phone bookings, dispatching assignments to the car wash and detailing technicians, organizing the schedule and finding clever ways of increasing the sales.

Primary Responsibilities: 

  • Answer incoming calls from customers to take their order(s) and /or helping them book online.
  • Always provide exceptional customers service and assist the customer with questions regarding the services that the company provides
  • Coordinate activities 
  • Distribute daily assignments to detailers
  • Tracking the detailers on the field and making sure they arrive on time
  • Receiving payments for the services provided via an electronic invoicing system.
  • Following up with past customers with the purpose of increasing sales.
  • Outbound calls to new prospect buildings /companies with the purpose of offering our services
  • Outbound calls to find new recruits that would like to join our team.
  • Suggest ideas and ways to improve branch efficiency 
  • Communicates to the customer(s) potential delays or issues and offers support
  • Handles significant volume of inbound and outbound call as well as written communication
  • Identifies and communicates to management any problems or potential problems, after he makes sure he is not able to resolve by himself the problem at hand.
  • Miscellaneous related duties or projects as assigned.

Required: 

  • Experience in customer care
  • High school diploma 
  • Computer savvy ( mainly google software : Docs, Spreadsheet, Email, Voice, Calendar etc) 
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