- $14.25 Hourly
- Part Time
- Employee Discounts, Meal Plan / Free Food
- Employer Fairly Likely to Respond
This job description should not be viewed as an all-inclusive list of the responsibilities related to your position. Your position will necessitate performing duties and tasks that are not outlined herein. La Brea Bakery makes no guarantees as to the nature and scope of the work performed by this position. La Brea Bakery retains the right to change an employee’s position or job description at any time.
Helps provide an overall great customer service experience by assisting restaurant employees and servers with the following duties:
- Monitors screens to prepare orders entered into system
- Assists in completing orders and running to designated tables
- Follows all food safety guidelines and standards
- May be asked to bring customers table bread and butter before ordered dishes arrive in the Full Service restaurant
- May be asked to run food to tables
- May be asked to clear and clean tables
- Works with a strong sense of urgency
- Is a complete team player; works well with others
- Follows all equipment safety guidelines
- Is in complete uniform, appropriately groomed, and always role models the La Brea Bakery Brand image
- Maintains and re-stocks working area including condiment station; does not leave assigned area at any time without properly notifying management and other employees
- Sweeps and Mops Floors
Skills, Experience & Qualifications
Competency: To perform the job successfully, an individual should demonstrate the following competencies
Problem Solving - Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Works with a sense of urgency.
Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Team Work - Takes initiative to best serve both customers and teammates.
Quality Management - Always ensure highest quality food is being served to customers
Ethics - Treats people with respect; Works with integrity and ethically.
Adaptability – Is flexible and adapts quickly to new processes and procedures.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction;
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED) or one to three months related experience and/or training
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers .Bi-Lingual Spanish is a plus.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems timely and professionally.
Certificates and Licenses: Must have Serve Safe Certificate
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; climb or balance and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and taste or smell.
The employee may be required to frequently lift or occasionally move up to 20-50 pounds.