Phone Operator

Pacific BMW Glendale, CA
  • $13.00 - $15.00 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts, Ask Us!

Internal Job Title: First Impression Specialist

Employment Type: Full-Time with benefits after 60 days

Reports to: Byanca Torres, First Impression Supervisor
Wages: $13-$15 Hourly 
Schedule: Ideal candidate must be available to work any day of the week including Holidays. This is a 40 hour work week.

The hours of coverage are from Monday to Friday 10:30am to 7:30pm, Saturday 8:30am - 5:30pm & Sunday 9:30am - 6:00pm


  • Family-owned & Operated since 1982
  • State of the Art Facility
  • Honest, Inviting, & Innovative Culture
  • Paid Time Off
  • Health Insurance covered at 75% and Complimentary Life Insurance
  • Dental, Vision & Supplemental Insurance Plans at group rates
  • 401K & Matching Employer Contribution
  • Tenured Leadership Team
  • Opportunity for Growth & Development
  • Company Sponsored Events
  • Heart of the Jewel City: Glendale 

Job Requirements

  • Passion for customer service
  • Experience as a phone operator or receptionist is required
  • Ability to type 40 wpm, handle dual screen monitor and multi-line phone system
  • Friendly, polite and with an upbeat personality
  • Self-starter and organized with the ability to multi-task
  • Excellent dependability and flexible availability to work any shift including weekends and holidays
  • Proficient in computer literacy, more specifically in Microsoft and Gmail Suite
  • Ability to adapt to changes in surroundings and responsibilities
  • Higher education is preferred
  • Multi-lingual is preferred
  • Current Driver's License with a clean driving record is a must

Physical Requirements:

  • Surroundings: indoors sitting at a desk for long periods of time in air-conditioned areas
  • On a regular basis: Sitting, grasping, grabbing with hands, typing
  • On occasion: Standing, walking, bending, twisting, and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and
    lifting overhead, pushing and pulling

Job specific duties include:

  • Answer all dealership-wide incoming calls with a friendly and customer-centric approach
  • Provide assistance to all customers, vendors and
    employees in a courteous, professional and helpful manner in person and over the phone
  • Provide support to the Dealership for all amenities to our customers
  • Assist with a variety of office duties such as data
    entry, filing, faxing, copying, etc.
  • Work in a team-oriented environment to provide new ideas and solutions to add value to Pacific BMW's place in the market


To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, drug
testing and previous employment verification. You can expect further notification of the status of your application within two to three weeks. 
Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.

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