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QUALITY ASSURANCE MANAGER

Mendocino Farms Sandwich Market Los Angeles, CA
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Meal Plan / Free Food
  • Employer Likely to Respond

QUALITY ASSURANCE MANAGER

Mendocino Farms Sandwich Market - Commissary

Los Angeles, CA

WHY WE EXIST: MENDOCINO FARMS

We are Mendocino Farms, a unique, fast-casual restaurant concept breaking all the old paradigms of the restaurant industry.  At Mendocino Farms, we exist to sell more than just sandwiches, we sell happy. We are where the neighborhood comes together over inspired sandwiches and soulful salads made from thoughtfully sourced ingredients. Our name comes from legendary Mendocino County, a town known for pioneering the slow food movement and sustainable farming. At Mendo, we make daily decisions that reinforce our values of being trailblazers, learning and growing, building a ‘we’ culture, winning the day for our guests and our team members to ultimately, selling happy! 

QUALITY ASSURANCE MANAGER

The Quality Assurance Manager will teach and lead all commissary Team Members and work collaboratively with other Supervisors to ensure consistency and standardization of processes, procedures, test methods, data analysis, and data archiving across the SQF (Safe Quality Food) program.

The QA Manager will oversee the sampling, testing and verification that manufactured products and equipment meet pre-determined quality standards. It is the QA Managers responsibility to find and implement solutions to problems and resolve issues effectively and in a timely manner.

Responsibilities:

  • HACCP Program Support: Maintains a thorough knowledge of quality systems including HACCP programs. Stays current with changing regulatory requirements, implements and communicates new processes and procedures to remain compliant. Signs off on Critical Control Point checks completed by the QA line worker as outlined in the HACCP and SQF requirements.
  • Certifications: Is responsible for internal, third party or government inspections and audits. Manages all re-certification audits for the Los Angeles production facility (SQF, HACCP, GMP).
  • Investigations: Checks and investigates returns and complaints; follows up on possible reasons for complaint (temperature abuse, date expiry, over order, etc.). Performs micro analysis if required.
  • Records and Reporting/Verification: Maintains corporate policies relating to Food Safety and Quality. Keeps accurate records for traceability. Regularly reports to suppliers with findings and documents corrective action.
  • Communications: Ensures timely communication with Sales and Suppliers regarding changes in shipments or specifications verifying changes are noted as acceptable. Manages the hold and release program and takes appropriate action when any product fails to meet required specifications.
  • Training: Assists with creating, modifying and conducting relevant HACCP, Food Safety and GMP training for production plant employees to ensure HACCP policies are met and followed.
  • Performs other related duties as assigned, and initiates recommendations to further enhance the company’s recognition as a top employee
  • Product is received, processed, shipped and controlled according to specifications
  • New hires receive HACCP and Food Safety training to perform their duties
  • Training programs are updated, and training records are maintained

Qualifications:

  • Product, processing, packaging and specification knowledge an asset
  • In depth understanding of SQF and HACCP system. Able to navigate easily through FSIS USDA websites and SQF program to locate specific sections of the program pertaining to daily tasks
  • Organized self-starter with proven ability to manage and effectively follow up on multiple projects and assignments and meet all deadlines
  • Able to collect, maintain, evaluate data, summarize and write reports, and recommend continuous improvement
  • Good oral, written and communication skills; able to develop and maintain strong working relationships with production and office staff
  • Proficient in computer software, such as inventory / traceability software, manufacturing software and Microsoft Office
  • Strong teaching, coaching, mentoring skills, willingness to train others
  • Team player with high integrity, values and a positive attitude
  • HACCP certificate
  • Good problem solving and corrective action/resolution skills
  • Excellent communication skills. Bilingual in Spanish preferred
  • Quality Control: 5 years (Required)

There is no “I” in Mendo

Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring.

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