- $16.00 - $17.00 Hourly
- Full Time
- Employer Very Likely to Respond
We are seeking a motivated and passionate individual for the position of Supervisor at DONUT FRIEND! Our Supervisors make up the boots-on-the-ground managerial team, present during all open hours. This position is for multi-taskers - you are responsible for smooth operation and communication within the entire shop during a shift, performance management of all staff, and upkeep of customer service standards and cleanliness. As the Supervisor, it is YOUR job to make DONUT FRIEND the best it can be for each and every customer and employee - OWN IT!
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Management of Customer Experience - Enthusiastic and friendly employees, GORGEOUS donuts, line management, lobby cleanliness, etc.
- Link FOH and BOH - Run donuts, communicate needs, shuffle employees between FOH and BOH as business dictates, etc.
- Training - Ensure each new hire is thoroughly trained on customer service, money handling, how to create our donuts and coffee drinks, and all other shop policies and procedures.
- Performance Management - Ensure all FOH and BOH employees are completing job duties and address issues, big or small, immediately and proactively.
- Cleanliness - Proactively maintain a clean, healthy, and compliant shop throughout the daily milieu, EOD clean-up, and monthly deep cleans.
- Stocking - Put away deliveries and keep all FOH supplies prepped for weekends and other rush periods.
- Money Handling - Complete daily cash drops and ensure all employees are giving correct change.
- Offsite Events - Regularly execute offsite events, such as Smorgasburg.
- Current California Food Handlers Card
- At least 1 year prior management or lead experience
- Open availability - the shop operates 24/6, and many Mondays are reserved for deep cleans, supervisor meetings, and employee meetings.
- Ability to work 10-plus hours shifts and stand for long periods.
- Ability to lift 50 lbs as needed.
DONUT FRIEND is an established and rapidly evolving donut shop located in Highland Park, California. We specialize in vegan, customizable, "Do It Yourself" donuts and ice cream in a fun and fast paced setting.