Reservationist / Office Admin
- $10.00 Hourly
- Part Time / Full Time
- Ask Us!, Employee Discounts, Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
- Employer Very Likely to Respond
Join our incredible team!
Are you an individual who is passionate about food and beverage, desires greatness, and delights in enriching the lives of others?
If so, Echo & Rig Butcher and Steakhouse would love to meet you.
The RESERVATIONIST/OFFICE ADMIN will be instrumental in servicing our guests via phone, obtaining key reservation information, and appropriately communicating with our service team. This position will work under the office manager and provide administrative support to our operations team.
Essential Functions: Must be willing and able to:
Book reservations in accordance with Echo and Rig guidlines to ensures optimal seating of the restaurant, maintaining the highest level of guest service, and ensuring a personalized and enjoyable experience for each and every guest
Accurately enter all of guest's information into Opentable, and constantly update guest's profiles
Calling to confirm all non-contract large party reservation prior to service, as well as confirming every and all reservations for holidays.
Collect and input any group dining or private dining inquiries into Tripleseat program.
Prepare and distribute daily reservation reports to culinary and restaurant leadership
Assist with data entry and other administrative tasks
Accountabilities: Must be willing and able to:
Be an active team player
Follow supervisor’s instructions
Perform under more than average stressful conditions
Make appropriate judgment calls under stressful condition
Maintain clean and orderly work area throughout shift and leave it ready for the following shift
Acquire and wear appropriate uniform as depicted in the uniform manual
Maintain a well-manicured appearance and persona that reflects the established image of the restaurant
Read and be accountable for the information in the Echo and Rig employee handbook
1+ Year previous administrative or hospitality experience strongly preferred
Ability to effectively communicate in English (verbal and written)
Past experience with opentable and multi-line phone system desireable
Must be willing and able to:
Learn and effectively practice The 7 Intents Service Model
Think critically provide solutions for guests
Collaborate and contribute to a diverse service team.
Communicate effectively in both written and verbal communication
Handle multiple priorities and tasks while under pressure.
Exceptional phone and Email etiquette
Proficient Typing Skills (50 Words Per Minute Minimum)
Basic Knowledge of Open Table is beneficial
Envisioned by acclaimed chef and restaurateur Sam Marvin (creator of the much-celebrated Los Angeles restaurant Bottega Louie), Echo & Rig has reimagined the modern steakhouse and created a new and exciting dining experience.
Echo & Rig’s flagship restaurant in Las Vegas launched in 2013 and quickly earned numerous accolades. Recent awards include: Las Vegas’ Restaurant Bar of the Year in 2016 and Best off Strip Restaurant of 2017 by the Southern Nevada Hotel Concierge Association.