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Maitre D'

Paradiso Dallas, TX
  • $15.00 Hourly
    + Tips
  • Part Time / Full Time
  • Employer Likely to Respond

As the first (and last) point of contact, a Maitre D’ at Paradiso is friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Paradiso standards and values.

Responsibilities 

  Serve as a leader of the host team by assigning duties and responsibilities for the shift

  • Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting
  • Must possess great communication skills with a polished floor presence, professional demeanor and appearance
  • Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
  • Demonstrate a passion for detail and a willingness to learn
  • Uphold service standards to ensure a memorable guest experience
  • Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor
  • Provide a high level of organization and hospitality to all guests at all times, without exception
  • Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
  • Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.
  • Ensure reservations are prioritized and seated in a timely manner
  • Clearly and politely communicate with guests when delays and/or waits occur
  • Engage management for any guest issues or complaints
  • Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
  • Understand and operate the reservation/seating system
  • Maintain professional and warm guest communications - inside the restaurant or via phone/email
  • Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
  • Communicate respectfully and clearly with service team and management
  • Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
  • Maintain cleanliness and organization at the host stand and front door area
  • Additional service and/or operational tasks as determined by manager
  • Adhere to grooming and dress code standards
  • Assist teammates to anticipate all other FOH needs

Skills and Requirements

  • 1+ year as a Lead Host or Maitre D' in a high volume, casual-fine dining setting
  • Excellent communication and interpersonal skills
  • Proficiency in Open Table, Resy or similar reservation system
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Available to work nights, holidays and long days as necessary
  • Strong knowledge and interest in food and beverage
  • Demonstrate clear written and verbal communication skills

Seasonal Italian fare inspired by what is available. We take pride in sourcing local ingredients and providing our customers with warm, heartfelt experiences in the heart of the Lone Star State. We invite you into our neighborhood to share in this celebration.

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