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Fulfillment Operations Manager

Fleet Feet Carrboro, NC
  • Depends on experience
  • Full Time
  • Employer Likely to Respond

The Rundown

 Our Fulfillment Operations Manager is ready to take our rapidly growing e-commerce fulfillment program to the next level. This person will put people first and strive to do the right thing at all times. This position oversees the management of all areas of e-commerce fulfillment and directs activities so that performance goals and objectives will be met. They will be responsible for managing our e-commerce fulfillment program and will work directly with the E-Commerce team, Customer Care, Operations team, our Stores, our Vendors, our technology partners, and multiple shipping carriers to resolve fulfillment issues, system upgrades, and to improve the overall fulfillment program. We need someone with a proven track record of managing e-commerce fulfillment, project management, strong communication and relationship skills, and analytics background. Ultimately we need someone who will obsess over achieving best-in-class e-commerce fulfillment accuracy, efficiency, and delivery rates in a rapidly changing and growing business.

Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Qualifiers:

  • 4-year Bachelor's degree in Business, Logistics, Engineering, Supply Chain or related field
  • 3-5 years of successful experience with e-commerce fulfillment 
  • Excellent written and verbal communication and presentation skills
  • Strong analytical, numerical and reasoning abilities; problem analysis and problem resolution at both a strategic and functional level
  • Demonstrated success in the management of third party providers in the areas of e-commerce operations and shipping 
  • Startup mentality: scrappy, creative, out-of-the-box thinking and constantly iterating to be best-in-class
  • Passionate about creating the best customer experience and doing the right thing
  • Ability to learn new systems quickly and work across departments, specifically with the Customer Care team, to achieve the best possible post-purchase experience for the customer 
  • Problem-solver who enjoys challenges and takes pride in creating the right solution
  • Communicate professionally and promptly with the team, staff, and our franchisees via phone and email
  • Builds and maintains trust from the team, staff, and customers by using sound judgment
  • Ability to manage multiple projects simultaneously
  • Passionate, positive, self-motivated and detail-oriented
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Support all Fleet Feet initiatives, activities, and functions

Preferred Qualifications:

  • Run Specialty or Retail experience 
  • A wide range of logistics experience which may include start-ups, business turnarounds, expansion, new technologies 
  • Ability to manipulate large quantities of data to drive business decisions is a must - expert in Microsoft Excel 
  • Change management including products and process 
  • Experience with the implementation and execution of final mile home delivery solutions
  • Experience with e-Commerce ticketing systems. Zendesk, preferred

At Fleet Feet, we believe that running changes everything. For over 40 years, we have curated and created products, programs, and experiences that inspire and empower runners and their communities. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run.

We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life.

At Fleet Feet, we believe that running changes everything. For over 40 years, we have curated and created products, programs, and experiences that inspire and empower runners and their communities. We believe it’s a privilege to serve, and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run.

We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life.

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