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General Manager

CCC - Woodland Hills Los Angeles, CA
  • compensation depends on experience
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Employee Discounts, Meal Plan / Free Food
  • Employer Likely to Respond

Overall Responsibilities

Oversee and manage daily restaurant operations. Responsible for the selection, development and performance management of all staff members.

Key Areas of Responsibilities

General

  • Oversee and manage all areas of the restaurant and make the necessary decisions to ensure the delivery of an excellent dining experience for our guests. Ensure there is a safe and productive work environment for staff members.
  • Other duties assigned

Financial

  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • With the guidance of the District Manager, work with management team to achieve budgeted goals.

Food safety and planning

  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Responsible for ensuring consistent high quality of food preparation and service.
  • Maintain professional restaurant image, including restaurant cleanliness, proper attire, and appearance standards.
  • Estimate food and beverage costs.
  • Supervise portion control and quantities of preparation to minimize waste. Works closely with Kitchen Supervisor team.
  • Estimate food needs, ensure orders are placed accurately with vendors and ensure the deliveries of fresh food and supplies are on schedule.

Guest service

  • Ensure positive guest service in all areas. Respond to complaints and suggestions, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operational responsibilities

  • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or staff member is injured.
  • Manage shifts which include daily decision making, scheduling, planning while upholding CCC standards, product quality and cleanliness.
  • Investigate and resolve complaints concerning food quality and service.
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

Personnel

  • Provide direction to staff members regarding operational and procedural issues.
  • Interview hourly staff members. Direct hiring, supervision, development and, when necessary, termination of staff members.
  • Conduct orientations, explain CCC culture and philosophy, and oversee the training of new staff members.
  • Develop staff members by providing ongoing feedback, establishing performance expectations and by conducting regular performance reviews.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Qualifications

  • High School Diploma required
  • 3+ years of previous supervisory work experience in a high volume quick service restaurant
  • CA ServSafe Food Safety Manager Certified required
  • Speak, read, and write English fluently
  • Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety
  • Possess basic math skills and have the ability to operate a cash register and POS system
  • Passionate about food and hospitality
  • Friendly, upbeat, and cooperative
  • Able to complete tasks on or before set deadline.
  • Able to work well with others, set an exemplary example of leadership and respectful communication.
  • Must enjoy and succeed in a fast-paced environment
  • Fully documented to work in the U.S.

Physical Requirements

  • Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, occasional sitting, 1-4hrs/day

Other Benefits

  • Paid holidays (New Years, Independence Day, Thanksgiving, Christmas)
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