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Assistant Manager

Fitdog Club Santa Monica, CA
  • $18.00 - $21.00 Hourly
    + Bonuses
  • Full Time
  • Employee Discounts
  • Employer Very Likely to Respond

Fitdog is seeking an Assistant Manager/Club Manager for our dog daycare and boarding facility located in Santa Monica, CA.

The Assistant Manager is an essential part of the management team with the responsibility to hire, train, and development employees, create an enhanced customer experience, and drive positive outcomes for the company.

Responsibilities

Your primary role is to ensure quality of services and care, build positive relationships with our customers, and oversee training and development of team members.

-Create an exceptional customer experience
-Ensure owners’ requests are met and dogs are well cared for
-Resolve customer issues to their overall satisfaction
-Have expert knowledge of company’s products and services and offer -suggestions to fit customer needs and promote dog wellbeing
-Ensure company policies and procedures are followed
-Perform daily audits and follow-up to ensure product and service quality
-Optimize profits by controlling costs
-Maintain an overall management style that follows company best practices
-Hire, train and development new team members
-Prepare weekly employee schedule
-Assist with preparing and presenting employee reviews
-Oversee retail inventory including stocking and assisting with ordering
-Ensure facility is maintained according to company standards to optimize safety, health and appearance
-Assists Director of Operations in responsibilities for the Club

Requirements

-At least 2 years experience as an Assistant Manager
-At least 1 year experience working with dogs such as dog walker, dog hiker, dog care attendant, volunteer, or similar
-Must love dogs and be willing and able to learn dog behavior and health
-Highly dependable with open and flexible availability including being able to work weekend and holidays
-Strong communication and customer service skills
-Basic knowledge of Microsoft Office and ability to quickly learn new systems

Physical Demands

-Standing for up to 7 hours per day
-Ability to lift 35lbs
-Bending, reaching, and other physical demands associated with cleaning and handling dogs

More positions available